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Unexpected charge for a call or text on your phone bill?

If you are unsure about a charge for a call or text on your bill, it may be a Premium Rate Service (PRS). PRS means paying for goods and services with your phone credit or through your phone bill.

ComReg’s PRS Checker

If you got a text message from a five-digit number, for example 57XXX, visit our Service Checker tool to check the details of it or any Premium Rate Service.

Unsubscribing or blocking PRS

To unsubscribe from a premium rate service, send a text message to the five-digit number for the service with the word STOP. You should be unsubscribed within 24 to 48 hours.

You can block premium rate text messages if you are a customer of eir Mobile, Three or Vodafone. Contact your mobile service provider’s Customer Care team to set it up.

For more helpful information visit:

Our Consumer Care team is also available to offer you advice and support.

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