* All new entrants will join the organisation at the bottom of the pay scale. Pay increases will be awarded annually subject to satisfactory performance and to the terms of any government agreements.
ComReg Overview
ComReg is the statutory body responsible for regulating fixed and mobile communications, postal and premium rate services in Ireland since 1997.
Our mandate is to create a competitive marketplace, to protect and inform consumers, and to encourage innovation.
This is an exciting time of growth for ComReg as we are shortly to be given new responsibilities from Government covering digital matters arising from EU legislation that includes: the 2022 Network and Information Systems Directive (NIS2), the Critical Entities Resilience (CER) Directive – addressing cybersecurity and network resilience – plus the EU Data Act Regulation, and the European Accessibility Act (EAA).
We are a professional, multi-disciplinary organisation, operating in a dynamic electronic communications environment that is constantly evolving.
While the role of regulation is evolving, our fundamental mission remains the same. ComReg aims to facilitate the development of a competitive electronic communications sector in Ireland attracting investment, encouraging innovation and empowering consumers to choose and use communications services with confidence.
Retail & Consumer Services Division
Our Retail and Consumer Services Division has several different functions including Consumer Care, Consumer Policy, Retail Compliance, Consumer Engagement, Universal Service, Legal and Alternative Dispute Resolution, and Postal. The Division is at the forefront in protecting, informing and empowering consumers so that they can choose and use communications services with confidence. The Division gathers data from a variety of sources for analysis and evidence based regulatory decisions.
Role and Responsibilities
Reporting to a Senior Manager in the Retail and Consumer Services Division, you will be a subject matter expert partnering with all teams across the Division:
Provide technical expertise and support on data use, analysis and insights within the Division.
Understand, document and track the existing data use and data requirements of the Division.
Lead the development of data templates, data dictionaries, data import, data validation, data analysis/reporting for data received from regulated entities or other external organisations.
Utilise analytical and data intelligence visualisation tools (PowerBI, ArcGIS) to enable and strengthen evidence based regulatory decisions.
Recommend and develop improvements to data input, validation, analysis, and reporting by the Division and assist with the implementation.
Understand and document existing ComReg data gathering and governance processes, particularly regarding personal and confidential data, and recommending and developing any improvements.
Advocate for and represent the Division on engagements with external providers, stakeholders and/or internal IT services team on data use and projects.
Partner with teams in Retail to develop reporting of data including creating charts, insights, and interactive visualisations which may include publication of non-confidential data.
Partner with data specialists across ComReg using the latest data analytics tools and techniques.
Advocate for and represent the Division on cross divisional teams related to data use and development.
Represent the Division on data use engagements with external stakeholders.
Stay up-to-date with data trends, innovations and best practices and assess for recommended use within the Division.
Qualifications & Experience:
Essential Qualifications & Experience:
Qualification in data analytics/science, computer science, or other relevant qualification;
Data processing and data analytics experience, including use of data templates and dictionaries;
Advanced Microsoft Excel user;
Advanced user of data analytics software and business intelligence tools (such as PowerBI/Qlik) and developing dashboards;
Excellent communication skills, both verbal and written.
Desirable Qualifications & Experience:
Experience of Structured Query Language (SQL);
Experience with ArcGIS;
Experience with statistical data programming (e.g. R & Python);
Experience in in website and application data analytics e.g., google analytics, Matomo.
Competencies
In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:
Strategy and Leadership; articulates future developments and applies this to operational situations. Creates a climate of cooperation and respect, where people strive to achieve common organisational goals and share knowledge. Takes a broad view.
Decision Making and Judgement; effectively uses evidence to support the decision-making process. Assesses alternative positions while using sound judgement to adapt to specific and challenging requirements of the organisation.
Technical Knowledge & Continuous Improvement; Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous professional development.
Planning and Organising; establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.
Communication and Influencing; communicates clearly, confidently and respectfully. While engaging and influencing others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
Our Package
We are offering an attractive package:
Salary €87,084.06 – €108,871.79 * (Pay increases will be awarded annually subject to satisfactory performance)
Dublin city centre location – IFSC
Blended working environment – 2 days in the office (flexibility for more days may be required depending on business needs)
28 days Annual Leave per year increases with service
Fully paid Maternity, Paternity and Parent’s leave
Income protection scheme
Education assistance and Training Opportunities
Professional membership fees paid
Attractive pension scheme
ComReg Wellbeing Programme – Wellbeing and Respect Charter | Commission for Communications Regulation
Online gym
Travel tax saver scheme, Access to Cycle to Work Scheme
Access to Employee Assistance Programme
Access to a member run sports and social club
*(Pay increases will be awarded annually subject to satisfactory performance).
Please Note (1)
We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.
Please let us know if there is any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.
Please Note (2)
ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.
