Vodafone Ireland Ltd. to credit 72,774 ‘Extra Pay As You Go’ subscribers €417k following ComReg investigation

On 12 November 2019, ComReg agreed to an undertaking with Vodafone Ireland Ltd (“Vodafone”) in respect of Vodafone’s Pay-as-you-go (“PAYG”) customers. The issue related to …

How to update your directory listing & help prevent unwanted marketing calls

Do you regularly receive unsolicited marketing calls to your home phone that you do not wish to receive?  Did you know that you can amend …

Yourtel Service

ComReg has received reports from Yourtel customers that difficulties are being experienced making outbound calls. These customers can still receive inbound calls. ComReg understands that, …

Are you confused about the cost of dialling a directory enquiry service?

Have you ever received a larger than expected bill for calling a directory enquiry service? Market research conducted by RED C on behalf of ComReg …

ComReg completes the 400 MHz Spectrum Award

The Commission for Communications Regulation (ComReg) has today published the results of its 400 MHz Band Spectrum Award, the majority of which had been reserved …

ComReg Publishes Consumer Line Statistics Report Q3 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 July to 30 September 2019. In Q3 2019, …

Open consultation – Emergency Call Answering Services – Call Handling Fee review 2019

Emergency Call Answering Services – Call Handling Fee review 2019 – ComReg 19/96 ComReg welcomes responses from all stakeholders to the questions set out in …

ComReg takes control of Yourtel’s assets and Yourtel to exit the market

On 8 October 2019 ComReg was successful in its application to the High Court to take control of Yourtel assets, including certain bank accounts into …

District Court Update – Pure Telecom

On 3 October 2019, the Dublin District Court heard prosecutions taken by ComReg against Pure Telecom Limited (“Pure”) in relation to charges that Pure had …

Have your say on World Post Day

World Post Day is celebrated each year on 9 October and aims to raise awareness of the post’s role in the everyday lives of people …

Bill Shock – Let us know your thoughts

Have you ever received a bill from your home phone, mobile phone or broadband service provider that unexpectedly cost more than your typical monthly bill?  …

Draft Postal Strategy Statement 2020 – 2022 Open Consultation

Draft Postal Strategy Statement 2020 – 2022 – ComReg 19/90 ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg …

Updating the Numbering Conditions of Use and Application Process Document – Open Consultation

Updating the Numbering Conditions of Use and Application Process Document – ComReg 19/88 ComReg welcomes responses from all stakeholders to the questions set out in …

ComReg publishes market report for Q2 2019

ComReg released its Quarterly Report on the Electronic Communications market for the period Q2 2019 (1 April to 30 June). The full quarterly report for …

ComReg welcomes Minister Richard Bruton at the National Ploughing Championships

Today is the final day of the Ploughing Championships. Yesterday, Minister Richard Bruton TD visited us at the ComReg stand at the National Ploughing Championships …

ComReg welcomes Minister Seán Canney at the National Ploughing Championships

Come visit the ComReg Stand today at the National Ploughing Championships where we were delighted to welcome Minister Seán Canney TD to our stand this …

ComReg Conference 2019: The Digital Society

ComReg Conference 2019 took place on Friday, 6 September 2019 in Dublin with the #ComReg19 trending on Twitter.  It was a unique opportunity to review …

Our Roaming Guide is available to download

For those of you who regularly read our consumer news items, you will be aware that over the summer we ran a series of articles …

ComReg issues results from 2019 Mobile Phone Consumer Experience Survey

In advance of its national conference on the Digital Society, which will be held on Friday 6th September, the Commission for Communications Regulation (ComReg) has …

Contract Summary Template Draft Act

Contract Summary Template Draft Act – The EC Would Like To Hear Your View   From 2021 electronic communications consumers will be entitled to receive …