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Market 3B Mid-term Assessment Consultation

Market 3B Mid-term Assessment – Open Consultation ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg will review and …

Your Service Provider must have a Code of Practice for Complaint Handling

A service provider’s code of practice for complaint handling contains all of the details you need to know if you want to make a complaint, …

What does ComReg do in relation to Complaints and what has been done regarding eir Consumer Care issues?

If you are an eir customer and need to contact eir’s customer complaints number the details are at www.eir.ie/complaints/ For additional information, please see our …

ComReg publishes “Regulatory Guidance on Title III: End-User Rights of the European Electronic Communications Code”

This Guidance is issued by ComReg in light of the new European Electronic Communications Code (the Code) which will, once transposed into Irish law, have …

ComReg survey shows demand for better broadband remains high

ComReg has today published the latest market research findings on the impact of Covid-19 on consumer use and perception of telecommunications in Ireland. The survey, …

ComReg Consumerline Statistics Report Q3 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Team between 1 July to 30 September 2020. In Q3 2020, ComReg’s Consumer Team …

Broadband speeds – information is in your contract

There is certain information that must be included in your contract relating to the speed of both your fixed and mobile broadband service. Please review …

ComReg consults on proposed reductions in wholesale broadband prices

ComReg consults on proposed reductions in wholesale broadband prices. On Thursday 22 October ComReg published a consultation on “Regulated Wholesale Fixed Access Charges: Review of …

Reminder: Have your say on the Provision of Public Payphones

ComReg is seeking responses to its consultation about the Provision of Public Payphones. A consultation paper is seeking views on the need, if any, for …

Consumer News Q3 2020

During the third quarter of 2020 (July to September), we  published updated survey findings on the impact of Covid-19 on consumer use and perception of …

Call for Inputs Electronic Communications Sector – Medium Term Strategy

Call for Inputs Electronic Communications Sector – Medium Term Strategy – ComReg publication 20/91 Link to published document ComReg 20/91 ComReg welcomes responses from all …

Have your say on the provision of Public Payphones

ComReg has launched a public consultation as part of a Universal Service Review on the provision of public payphones.   Public payphones include those located …

Provision of public pay telephones: universal service: scope and designation  – Open Consultation

Link to full document ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg will review and fully take into …

Covid-19 Temporary Spectrum Management Measures – Open Consultation

Covid-19 Temporary Spectrum Management Measures – further temporary spectrum rights in the 700 MHz, 2.1 GHz and 2.6 GHz Bands  Open Consultation – ComReg 20/86 …

Implementation of EU Roaming Regulation by Irish Mobile Companies

ComReg has published the 24th wave of Irish and EU aggregated data from 1 April to 30 September 2019 on the implementation of EU roaming …

Electronic Communications Sector Quarterly Report for Q2 2020

ComReg has today released its Quarterly Key Data Report on the Electronic Communications market for the period (1 April to 30 June), Q2 2020. Fixed …

Permanet ceasing services in Southwest area

We remind all Permanet customers based in Carlow, Kilkenny, Limerick and Waterford that their broadband and phone services will cease to operate Tuesday, 1 September …

ComReg Publishes Consumer Line Statistics Report Q2 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2020. In Q2 2020, …

Consumer Complaints

  ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your …

Permanet ceasing services in Kerry

We remind Permanet customers based in Kerry that their broadband and phone services will cease to operate Tuesday, 4 August 2020. This will mean that …