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Consumer News

Subscribe to our consumer news e-alert

Subscribe to our consumer news e-alert

As part of our function to protect and inform consumers, we have introduced a subscription facility where you can sign-up to receive an alert when …
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ComReg Consumer Complaints Guide

ComReg Consumer Complaints Guide

At ComReg, it is our job to protect you as a consumer in your dealings with your home phone, mobile phone and broadband provider. We’ve …
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Consumer News

Changes to the cost of calling 1800, 1850, 1890, 0818 and 076 numbers

Changes to the cost of calling 1800, 1850, 1890, 0818 and 076 numbers

From 1 December 2019, calls to 1850, 1890, 0818 and 076 Non-Geographic Numbers (NGNs) will cost no more than calling a landline number and will …
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Vodafone Ireland Ltd. to credit 72,774 ‘Extra Pay As You Go’ subscribers €417k following ComReg investigation

Vodafone Ireland Ltd. to credit 72,774 ‘Extra Pay As You Go’ subscribers €417k following ComReg investigation

On 12 November 2019, ComReg agreed to an undertaking with Vodafone Ireland Ltd (“Vodafone”) in respect of Vodafone’s Pay-as-you-go (“PAYG”) customers. The issue related to …
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How to update your directory listing & help prevent unwanted marketing calls

How to update your directory listing & help prevent unwanted marketing calls

Do you regularly receive unsolicited marketing calls to your home phone that you do not wish to receive?  Did you know that you can amend …
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Consumer News

Yourtel Service

Yourtel Service

ComReg has received reports from Yourtel customers that difficulties are being experienced making outbound calls. These customers can still receive inbound calls. ComReg understands that, …
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Are you confused about the cost of dialling a directory enquiry service?

Are you confused about the cost of dialling a directory enquiry service?

Have you ever received a larger than expected bill for calling a directory enquiry service? Market research conducted by RED C on behalf of ComReg …
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ComReg Publishes Consumer Line Statistics Report Q3 2019

ComReg Publishes Consumer Line Statistics Report Q3 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 July to 30 September 2019. In Q3 2019, …
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ComReg takes control of Yourtel’s assets and Yourtel to exit the market

ComReg takes control of Yourtel’s assets and Yourtel to exit the market

On 8 October 2019 ComReg was successful in its application to the High Court to take control of Yourtel assets, including certain bank accounts into …
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Consumer News

District Court Update – Pure Telecom

District Court Update – Pure Telecom

On 3 October 2019, the Dublin District Court heard prosecutions taken by ComReg against Pure Telecom Limited (“Pure”) in relation to charges that Pure had …
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Consumer News

Have your say on World Post Day

Have your say on World Post Day

World Post Day is celebrated each year on 9 October and aims to raise awareness of the post’s role in the everyday lives of people …
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Consumer News

Bill Shock – Let us know your thoughts

Bill Shock – Let us know your thoughts

Have you ever received a bill from your home phone, mobile phone or broadband service provider that unexpectedly cost more than your typical monthly bill?  …
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Consumer News

ComReg publishes market report for Q2 2019

ComReg publishes market report for Q2 2019

ComReg released its Quarterly Report on the Electronic Communications market for the period Q2 2019 (1 April to 30 June). The full quarterly report for …
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ComReg welcomes Minister Richard Bruton at the National Ploughing Championships

ComReg welcomes Minister Richard Bruton at the National Ploughing Championships

Today is the final day of the Ploughing Championships. Yesterday, Minister Richard Bruton TD visited us at the ComReg stand at the National Ploughing Championships …
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ComReg welcomes Minister Seán Canney at the National Ploughing Championships

ComReg welcomes Minister Seán Canney at the National Ploughing Championships

Come visit the ComReg Stand today at the National Ploughing Championships where we were delighted to welcome Minister Seán Canney TD to our stand this …
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Consumer News

ComReg Conference 2019: The Digital Society

ComReg Conference 2019: The Digital Society

ComReg Conference 2019 took place on Friday, 6 September 2019 in Dublin with the #ComReg19 trending on Twitter.  It was a unique opportunity to review …
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Consumer News

Our Roaming Guide is available to download

Our Roaming Guide is available to download

For those of you who regularly read our consumer news items, you will be aware that over the summer we ran a series of articles …
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Contract Summary Template Draft Act

Contract Summary Template Draft Act

Contract Summary Template Draft Act – The EC Would Like To Hear Your View   From 2021 electronic communications consumers will be entitled to receive …
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What you need to know about premium rate services

What you need to know about premium rate services

ComReg wishes to remind consumers that they can text ‘Stop’ at any time if they wish to unsubscribe from a subscription premium rate service and …
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Consumer News

ComReg Publishes Consumer Line Statistics Report Q2 2019

ComReg Publishes Consumer Line Statistics Report Q2 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2019. In Q2 2019, a total …
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