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Reminder: Have your say on the Provision of Public Payphones

ComReg is seeking responses to its consultation about the Provision of Public Payphones. A consultation paper is seeking views on the need, if any, for …

Consumer News Q3 2020

During the third quarter of 2020 (July to September), we  published updated survey findings on the impact of Covid-19 on consumer use and perception of …

Have your say on the provision of Public Payphones

ComReg has launched a public consultation as part of a Universal Service Review on the provision of public payphones.   Public payphones include those located …

Implementation of EU Roaming Regulation by Irish Mobile Companies

ComReg has published the 24th wave of Irish and EU aggregated data from 1 April to 30 September 2019 on the implementation of EU roaming …

Permanet ceasing services in Southwest area

We remind all Permanet customers based in Carlow, Kilkenny, Limerick and Waterford that their broadband and phone services will cease to operate Tuesday, 1 September …

ComReg Publishes Consumer Line Statistics Report Q2 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2020. In Q2 2020, …

Consumer Complaints

  ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your …

Permanet ceasing services in Kerry

We remind Permanet customers based in Kerry that their broadband and phone services will cease to operate Tuesday, 4 August 2020. This will mean that …

ComReg publishes Universal Service Eir Quality of Service Performance Data Q4 2019

ComReg recently published Quality of Service performance data for Q4 2019 and YTD 2019-2020. In 2016, ComReg designated Eir as the universal service provider for …

Impact of Covid-19 on Consumer Use and Perception of Telecommunication Services

Today we reveal the latest market research findings emerging from the data we collected on the impact of COVID-19 on consumer use and perception of …

Permanet ceasing services

Permanet has recently announced that it is ceasing services. This will mean that Permanet customers will be unable to make or receive calls or use …

ComReg Consumer News Q2 2020

Throughout the second quarter of 2020 (March to June), while we settled into life with Covid-19 restrictions, ComReg welcomed Telecoms Industry commitments to assist consumers …

Irish Text Relay Service (ITRS) Take-Up and Usage Statistics

ComReg published take-up and usage statistics for Irish Text Relay Service (ITRS) between July 2018 and December 2019. ITRS translates text into voice and voice …

ComReg publishes market research on the impact of COVID-19 on home broadband use in Ireland

We recently published the findings from a survey on the impact COVID-19 is having on home broadband use in Ireland. The survey was conducted in …

Difficulty paying your phone or internet bill during Covid-19

We remind consumers to continue to pay mobile, home phone and internet bills as normal during the current COVID-19 pandemic. If you are in financial …

ComReg issues opinions of Non-Compliance

On 20 May 2020, ComReg issued opinions of Non-Compliance to Digiweb, Pure Telecom, Three Ireland, Virgin Media and Vodafone in respect of obligations under the …

Protecting your business phone system

Whether working remotely during the Covid-19 pandemic or closing the office this long weekend, ComReg reminds any business that is concerned about the hacking of …

ComReg’s Consumer Care complaints handling service

ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your behalf …

ComReg Publishes Consumer Line Statistics Report Q1 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2020. In Q1 2020, …

Irish Text Relay Service (ITRS) during COVID-19 restrictions

We remind consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS) when making and receiving calls …