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Consumer News

Reminder: Have your say on the Provision of Public Payphones

Reminder: Have your say on the Provision of Public Payphones

ComReg is seeking responses to its consultation about the Provision of Public Payphones. A consultation paper is seeking views on the need, if any, for …
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Consumer News

Consumer News Q3 2020

Consumer News Q3 2020

During the third quarter of 2020 (July to September), we  published updated survey findings on the impact of Covid-19 on consumer use and perception of …
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Consumer News

Have your say on the provision of Public Payphones

Have your say on the provision of Public Payphones

ComReg has launched a public consultation as part of a Universal Service Review on the provision of public payphones.   Public payphones include those located …
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Consumer News

Implementation of EU Roaming Regulation by Irish Mobile Companies

Implementation of EU Roaming Regulation by Irish Mobile Companies

ComReg has published the 24th wave of Irish and EU aggregated data from 1 April to 30 September 2019 on the implementation of EU roaming …
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Consumer News

Permanet ceasing services in Southwest area

Permanet ceasing services in Southwest area

We remind all Permanet customers based in Carlow, Kilkenny, Limerick and Waterford that their broadband and phone services will cease to operate Tuesday, 1 September …
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Consumer News

ComReg Publishes Consumer Line Statistics Report Q2 2020

ComReg Publishes Consumer Line Statistics Report Q2 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2020. In Q2 2020, …
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Consumer News

Consumer Complaints

Consumer Complaints

  ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your …
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Consumer News

Permanet ceasing services in Kerry

Permanet ceasing services in Kerry

We remind Permanet customers based in Kerry that their broadband and phone services will cease to operate Tuesday, 4 August 2020. This will mean that …
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Consumer News

ComReg publishes Universal Service Eir Quality of Service Performance Data Q4 2019

ComReg publishes Universal Service Eir Quality of Service Performance Data Q4 2019

ComReg recently published Quality of Service performance data for Q4 2019 and YTD 2019-2020. In 2016, ComReg designated Eir as the universal service provider for …
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Consumer News

Impact of Covid-19 on Consumer Use and Perception of Telecommunication Services

Impact of Covid-19 on Consumer Use and Perception of Telecommunication Services

Today we reveal the latest market research findings emerging from the data we collected on the impact of COVID-19 on consumer use and perception of …
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Consumer News

Permanet ceasing services

Permanet ceasing services

Permanet has recently announced that it is ceasing services. This will mean that Permanet customers will be unable to make or receive calls or use …
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Consumer News

ComReg Consumer News Q2 2020

ComReg Consumer News Q2 2020

Throughout the second quarter of 2020 (March to June), while we settled into life with Covid-19 restrictions, ComReg welcomed Telecoms Industry commitments to assist consumers …
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Consumer News

Irish Text Relay Service (ITRS) Take-Up and Usage Statistics

Irish Text Relay Service (ITRS) Take-Up and Usage Statistics

ComReg published take-up and usage statistics for Irish Text Relay Service (ITRS) between July 2018 and December 2019. ITRS translates text into voice and voice …
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Consumer News

ComReg publishes market research on the impact of COVID-19 on home broadband use in Ireland

ComReg publishes market research on the impact of COVID-19 on home broadband use in Ireland

We recently published the findings from a survey on the impact COVID-19 is having on home broadband use in Ireland. The survey was conducted in …
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Consumer News

Difficulty paying your phone or internet bill during Covid-19

Difficulty paying your phone or internet bill during Covid-19

We remind consumers to continue to pay mobile, home phone and internet bills as normal during the current COVID-19 pandemic. If you are in financial …
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Consumer News

ComReg issues opinions of Non-Compliance

ComReg issues opinions of Non-Compliance

On 20 May 2020, ComReg issued opinions of Non-Compliance to Digiweb, Pure Telecom, Three Ireland, Virgin Media and Vodafone in respect of obligations under the …
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Consumer News

Protecting your business phone system

Protecting your business phone system

Whether working remotely during the Covid-19 pandemic or closing the office this long weekend, ComReg reminds any business that is concerned about the hacking of …
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Consumer News

ComReg’s Consumer Care complaints handling service

ComReg’s Consumer Care complaints handling service

ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your behalf …
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Consumer News

ComReg Publishes Consumer Line Statistics Report Q1 2020

ComReg Publishes Consumer Line Statistics Report Q1 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2020. In Q1 2020, …
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Consumer News

Irish Text Relay Service (ITRS) during COVID-19 restrictions

Irish Text Relay Service (ITRS) during COVID-19 restrictions

We remind consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS) when making and receiving calls …
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