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How to ‘Compare’ the cost of dialling directory enquiry services

If you call a directory enquiries number, you’ll find that what you might be charged can vary widely. Calling a directory enquiries number can cost …

ComReg issues a Notification of a Finding of Non-Compliance to Virgin Media Ireland Limited for breaches in respect of contract change notifications

On 23 January 2020, ComReg issued a Notification of a Finding of Non-Compliance for concerns relating to numerous Contract Change Notifications issued by Virgin to …

Brexit Update

The UK formally withdrew from the European Union on 31 January 2020. The question now arises as to what impact this will have on Irish …

Building materials and their effect on indoor mobile performance

  There are many factors that can cause poor indoor coverage – one of these could be the building materials that are used in construction. …

Last chance to have your say on the future of the printed phonebook directory

The closing date to submit your views on the future of the printed phonebook directory is fast-approaching, and all responses to the ComReg consultation must …

Service provider Code of Practice for complaints handling

Unfortunately there may be times when your broadband, home or mobile phone service does not meet your expectations and this may give rise to you …

ComReg reduces costs for businesses and organisations offering 1800 Freephone services

ComReg has introduced measures that will reduce the costs for businesses and charities offering  ‘1800’ Freephone numbers to users of their services. Calls to 1800 …

Are you incurring charges from a text messaging company that you don’t recognise?

In Q3 2019, 40% of all issues raised by consumers to ComReg’s Consumer Line related to premium rate services (PRS). Premium rate SMS (text) services …

ComReg presented Special Award at the BT Young Scientist & Technology Exhibition

On Friday January 10th 2020 Jeremy Godfrey, ComReg Commissioner, presented a Special Award at the BT Young Scientist and Technology Exhibition. The award was presented …

Printed phonebook directory review and consultation

In 2019, for the first time, the printed phonebook directory was only made available to those who made a request for it.  This was a …

ComReg publishes market report for Q3 2019

ComReg released its Quarterly Report on the Electronic Communications market for the period Q3 2019 (1 July to 30 September). The full quarterly report for …

Consumer Line Christmas and New Year Opening Hours

Please be advised that our Consumer Line will open during the following times over Christmas and the New Year: Tues 24 Dec – 8am to …

ComReg issues 7 Notifications of Non-Compliance to Internet Service Providers for breaches of Net Neutrality rules

On 18 December 2019, the Commission for Communications Regulation (ComReg) issued 7 Notifications of Non-Compliance for breaches of Net Neutrality Regulations, pursuant to Article 4 …

Yourtel Update

In or around 7 November 2019, Yourtel Limited (“Yourtel”) notified its customers by letter of its intent to leave the Irish market on 8 November …

Subscribe to our consumer news e-alert

As part of our function to protect and inform consumers, we have introduced a subscription facility where you can sign-up to receive an alert when …

ComReg Consumer Complaints Guide

At ComReg, it is our job to protect you as a consumer in your dealings with your home phone, mobile phone and broadband provider. We’ve …

Changes to the cost of calling 1800, 1850, 1890, 0818 and 076 numbers

From 1 December 2019, calls to 1850, 1890, 0818 and 076 Non-Geographic Numbers (NGNs) will cost no more than calling a landline number and will …

Vodafone Ireland Ltd. to credit 72,774 ‘Extra Pay As You Go’ subscribers €417k following ComReg investigation

On 12 November 2019, ComReg agreed to an undertaking with Vodafone Ireland Ltd (“Vodafone”) in respect of Vodafone’s Pay-as-you-go (“PAYG”) customers. The issue related to …

How to update your directory listing & help prevent unwanted marketing calls

Do you regularly receive unsolicited marketing calls to your home phone that you do not wish to receive?  Did you know that you can amend …

Yourtel Service

ComReg has received reports from Yourtel customers that difficulties are being experienced making outbound calls. These customers can still receive inbound calls. ComReg understands that, …