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Consumer News

ComReg issues a Notification of a Finding of Non-Compliance to Vodafone in relation to porting charges

ComReg issues a Notification of a Finding of Non-Compliance to Vodafone in relation to porting charges

On 18 November 2021, ComReg issued a Notification of a Finding of Non-Compliance to Vodafone, trading as Clear Mobile, regarding imposing a direct monthly charge …
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Consumer News

ComReg amends a Notification of a Finding of Non-Compliance previously issued to Virgin Media

ComReg amends a Notification of a Finding of Non-Compliance previously issued to Virgin Media

ComReg has amended the Notification of Finding of Non-Compliance previously issued to Virgin Media regarding its obligations with the Universal Service Regulations. ComReg found that …
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Consumer News

Tesco Mobile to refund over €380,000 of “Post Cancellation Charges”

Tesco Mobile to refund over €380,000 of “Post Cancellation Charges”

Tesco Mobile Ireland (“Tesco Mobile”) recently undertook a review of its billing system to determine whether its customers were being charged for services beyond the …
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Consumer News

ComReg issues an Opinion of Non-Compliance to Virgin Media

ComReg issues an Opinion of Non-Compliance to Virgin Media

On 22 September 2021 ComReg issued an Opinion of Non-Compliance to Virgin Media in respect of its obligations regarding Contract Change Notifications. This Opinion was …
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Have your say on ComReg’s proposed Postal Strategy Statement

Have your say on ComReg’s proposed Postal Strategy Statement

ComReg has published a proposed Postal Strategy Statement for 2022-2024. ComReg invites and welcomes your comments on this proposed strategy. Please send your comments by …
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Consumer News

ComReg Consumer News Q3 2021

ComReg Consumer News Q3 2021

During the third quarter of 2021 (July to September) the consumer news included the following:   Recent updates to consumer advice and information, we reminded …
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Consumer News

Vodafone to pay €10,000 in prosecution costs and donate €10,000 to charity –
Code of Practice for Complaint Handling

Vodafone to pay €10,000 in prosecution costs and donate €10,000 to charity –
Code of Practice for Complaint Handling

On 14 September 2021, Vodafone pleaded guilty to seven charges after failing to deal with consumer complaints as required.  A Decision taken by ComReg in …
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Consumer News

Scam Calls: ComReg warns consumers of the latest scam calls

Scam Calls: ComReg warns consumers of the latest scam calls

ComReg has become aware of recent scam calls where the callers are using official Garda numbers and impersonating members of An Garda Síochána.[1]  We remind …
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Consumer News

GoMo to pay a total of €5,000 in fines

GoMo to pay a total of €5,000 in fines

Following a review of relevant customer complaints where the customers had experienced difficulties in porting their mobile number to GoMo, ComReg commenced an investigation. This …
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Consumer News

Virgin Media Customer Service

Virgin Media Customer Service

Consumers should be able to choose and use services with confidence. This includes having, at a minimum, convenient ways of contacting service providers, to obtain …
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Consumer News

Tesco Mobile Ireland provides undertakings and pays €21,000 penalty

Tesco Mobile Ireland provides undertakings and pays €21,000 penalty

Tesco Mobile will refund 12,773 customers who had unintentionally re-activated their offer prior to the 28-day expiration period. ComReg estimates the total lost revenue for …
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Consumer News

ComReg Publishes Consumer Line Statistics Report Q2 2021

ComReg Publishes Consumer Line Statistics Report Q2 2021

ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2021. In Q2 2021, …
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Consumer News

Scam Calls: ComReg issues a reminder to consumers to be vigilant

Scam Calls: ComReg issues a reminder to consumers to be vigilant

We are aware that you may be receiving scam calls, in some cases with a recorded message. These calls may appear to be from a …
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Consumer News

ComReg is reviewing its approach to postal regulation

ComReg is reviewing its approach to postal regulation

ComReg is seeking your views and inputs on the future of postal regulation. Respond to our Call for Inputs here by 20 August 2021.
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Consumer News

Visiting ComReg’s Outdoor Mobile Coverage Map

Visiting ComReg’s Outdoor Mobile Coverage Map

To view predicted outdoor mobile coverage at your address or Eircode visit www.comreg.ie/coveragemap where you can check predicted 2G, 3G and 4G outdoor mobile coverage …
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Consumer News

ComReg Consumer News January to June 2021

ComReg Consumer News January to June 2021

ComReg Consumer News Q2 2021 During the second quarter of 2021 (April to June) the consumer news included the following:   Recent updates to consumer …
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Consumer News

Scam Calls: ComReg advises consumers to be vigilant

Scam Calls: ComReg advises consumers to be vigilant

We are aware that you may be receiving scam calls, in some cases with recorded messages. These calls may appear to be from a mobile …
Consumer News
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Consumer News

ComReg is seeking your inputs on the future of postal regulation

ComReg is seeking your inputs on the future of postal regulation

The extraordinary challenges caused by the Covid-19 pandemic have confirmed the importance of the postal sector.  At the same time, it accelerated the trend of …
Consumer News
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Consumer News

ComReg publishes a report on the parcel delivery sector in Ireland

ComReg publishes a report on the parcel delivery sector in Ireland

ComReg today published a report on the parcel delivery sector in Ireland prepared by the economic consulting firm, Frontier Economics, in association with its research …
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Consumer News

ComReg Publishes Consumer Line Statistics Report Q1 2021

ComReg Publishes Consumer Line Statistics Report Q1 2021

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2021. In Q1 2021, …
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