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Protecting your business phone system

Whether working remotely during the Covid-19 pandemic or closing the office this long weekend, ComReg reminds any business that is concerned about the hacking of …

ComReg’s Consumer Care complaints handling service

ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your behalf …

ComReg Publishes Consumer Line Statistics Report Q1 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2020. In Q1 2020, …

Irish Text Relay Service (ITRS) during COVID-19 restrictions

We remind consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS) when making and receiving calls …

ComReg launches new awareness initiative on premium rate services

ComReg explains how you can text STOP or opt out via your mobile operator if you want to stop premium rate texts. Watch our video and …

Compare service providers and their offers with a visit to Comreg.ie/compare

We’re all spending a lot of time at home these days with more people than ever before going online. Some of us are working from …

ComReg welcomes Telecoms Industry commitments to assist consumers during COVID-19

ComReg has welcomed the announcement by Telecommunications Industry Ireland, the IBEC group for the sector, that the main electronic communications providers have signed up to …

Scam calls advice for consumers

ComReg is aware that scam calls may be occurring at the present time and advises consumers to be mindful of this at all times. We …

How to Top-up a ‘Pay As You Go’ mobile phone account without leaving your home

We understand the importance of being able to keep in contact with our family and friends at this critical time, especially for the most vulnerable …

Consumer Line COVID-19 operations update

Our Consumer Line is currently operating as normal and we are continuing to provide our services to you. ComReg’s Consumer team is available to assist …

Update on ComReg operations and Covid-19

In keeping with Irish Government recommendations most of the Commission for Communications Regulation’s operations are currently being delivered by staff working remotely. We would kindly …

ComReg launches new campaign ‘How to get the best out of our mobile experience’

ComReg has launched a new campaign to explain the factors that may affect the quality of our mobile coverage experience and what we can do …

Virgin Media agrees to refunds and other consumer measures following a notification of non-compliance

On the 27 February 2020, ComReg entered into a Settlement Agreement with Virgin Media relating to a Notification of a Finding of Non-Compliance issued by …

ComReg publishes Consumer Line Statistics Report Q4 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 October to 31 December 2019. In Q4 2019, …

How to ‘Compare’ the cost of dialling directory enquiry services

If you call a directory enquiries number, you’ll find that what you might be charged can vary widely. Calling a directory enquiries number can cost …

ComReg issues a Notification of a Finding of Non-Compliance to Virgin Media Ireland Limited for breaches in respect of contract change notifications

On 23 January 2020, ComReg issued a Notification of a Finding of Non-Compliance for concerns relating to numerous Contract Change Notifications issued by Virgin to …

Brexit Update

The UK formally withdrew from the European Union on 31 January 2020. The question now arises as to what impact this will have on Irish …

Building materials and their effect on indoor mobile performance

  There are many factors that can cause poor indoor coverage – one of these could be the building materials that are used in construction. …

Last chance to have your say on the future of the printed phonebook directory

The closing date to submit your views on the future of the printed phonebook directory is fast-approaching, and all responses to the ComReg consultation must …

Service provider Code of Practice for complaints handling

Unfortunately there may be times when your broadband, home or mobile phone service does not meet your expectations and this may give rise to you …