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Phishing Warning: Latest email scam

ComReg has become aware of fraudulent emails purporting to come from An Post, with the subject line “Last Reminder: “Your package could not be delivered …

Brexit – Mobile Roaming in the UK and other matters

Now that the UK has left the EU why not visit our dedicated Brexit page to check out any changes and where to get further …

Consumer Care – Christmas and New Year Opening Hours

Our Consumer Care team is available to offer trusted advice and support at the following times over Christmas and the New Year: Normal operating hours …

Do you have a complaint with your service provider that’s unresolved for 10 working days or more?

Our Consumer Care team offers trusted advice and support to you where your complaint has been open for 10 working days with your service provider …

Zamano

On 15 December 2020, Zamano pleaded guilty at Kilkenny District Court to two charges relating to imposing charges on consumers for unsolicited premium rate services …

ComReg publishes its decision on the provision of public payphones

ComReg has published its decision as part of its review of universal service public payphones and has decided that after 31 December 2020: It is …

Virgin Media to repay over €3 million following investigation

On the 17 December 2020, ComReg announced that, on foot of an investigation by ComReg, Virgin Media is to repay 100,000 of its customers €3 …

Phishing Warning: Latest email Scam

ComReg has become aware of fraudulent emails purporting to come from An Post, with the subject line “Reminder: Your package could not be delivered” and …

What should eir customers who wish to make a complaint do?

If you are an eir customer and want to contact its customer complaints number (or via one of the other contact methods for complaints detailed …

Calls to 1850, 1890 and 0818 and 076 Numbers

ComReg reminds consumers that calls to 1850, 1890, 0818, and 076 numbers are now included in call bundles that have inclusive calls to landlines. Out …

Scam Calls: ComReg issues a reminder to consumers to be vigilant

We are aware that scam calls may be occurring at the present time and we advise consumers to be wary of returning calls to any …

Your Service Provider must have a Code of Practice for Complaint Handling

A service provider’s code of practice for complaint handling contains all of the details you need to know if you want to make a complaint, …

What does ComReg do in relation to Complaints and what has been done regarding eir Consumer Care issues?

If you are an eir customer and need to contact eir’s customer complaints number the details are at www.eir.ie/complaints/ For additional information, please see our …

ComReg survey shows demand for better broadband remains high

ComReg has today published the latest market research findings on the impact of Covid-19 on consumer use and perception of telecommunications in Ireland. The survey, …

ComReg Consumerline Statistics Report Q3 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Team between 1 July to 30 September 2020. In Q3 2020, ComReg’s Consumer Team …

Broadband speeds – information is in your contract

There is certain information that must be included in your contract relating to the speed of both your fixed and mobile broadband service. Please review …

Reminder: Have your say on the Provision of Public Payphones

ComReg is seeking responses to its consultation about the Provision of Public Payphones. A consultation paper is seeking views on the need, if any, for …

Consumer News Q3 2020

During the third quarter of 2020 (July to September), we  published updated survey findings on the impact of Covid-19 on consumer use and perception of …

Have your say on the provision of Public Payphones

ComReg has launched a public consultation as part of a Universal Service Review on the provision of public payphones.   Public payphones include those located …

Implementation of EU Roaming Regulation by Irish Mobile Companies

ComReg has published the 24th wave of Irish and EU aggregated data from 1 April to 30 September 2019 on the implementation of EU roaming …