IT Systems Engineer

ComReg Overview

ComReg is the statutory body responsible for regulating fixed and mobile communications, postal and premium rate services in Ireland. Our mandate is to create a competitive marketplace, to protect and inform consumers, and to encourage innovation. ComReg also manages Ireland’s radio spectrum resource on behalf of the State.

We are a professional, multi-disciplinary and diverse organisation, operating in a dynamic digital regulatory environment that is constantly evolving.

This will be an exciting time of growth for ComReg, as our mandate expands and we take on new statutory responsibilities arising from EU legislation including: the Network and Information Systems (NIS2) Directive, the Critical Entities Resilience (CER) Directive – addressing cybersecurity and network resilience – together with the EU Data Act and the EU AI Act.

While our regulatory role is evolving, our fundamental mission remains the same. ComReg’s mission is to implement effective regulation that supports the delivery of widespread, modern, and resilient digital infrastructure, including communications networks, products, and services which, ultimately, benefit users.

Corporate Services

Corporate Services develops and implements services to support corporate affairs and corporate communications so as to enhance organisational performance and effectiveness. It is responsible for human resources, finance, procurement, governance, IT, corporate communications and public affairs, and general facilities management functions.

The Role and Responsibilities

This role will be reporting to the IT Operations Manager and will be part of an IT Team with responsibility for managing the IT Infrastructure and Operations for the Commission.

They will have responsibility for the following:

• Administration, support, and management of the Commission’s Entra ID and Microsoft 365 environment, including OneDrive, Teams, and SharePoint Online, ensuring appropriate access controls are in place, and the environments are compliant with security best practices.
• Administration and support of the Commission’s Azure environment, ensuring it remains secure, and that the infrastructure is appropriately sized, optimised, and performing effectively.
• Review and active monitoring of the IT Infrastructure, and endpoint devices, ensuring that they are secure, compliant, and that relevant software and security updates are applied.
• Liaise with Service Providers, ensure SLAs are adhered to and actively monitored through reporting and regular engagement.
• Contribute, participate and support the IT Department in the management and delivery of IT projects and their handover to Operations.
• Develop, review and validate IT procedures and processes, with adherence to best practices and ITIL guidelines.
• Provide support to internal stakeholders for application related deployments
• Assist and participate in public procurement and contract management

Qualifications and Experience required

Essential

• Third level qualification degree, or equivalent in IT
• Minimum of five years relevant experience of administering and supporting M365, Azure and Entra ID environments
• In depth knowledge and experience of the M365 application suite.
• Good communicator with strong interpersonal skills
• Knowledge of Intune for endpoint device management and software distribution
• Proven ability to troubleshoot and analyse IT issues, and identification of root cause.

Desirable

• ITIL certification
• Relevant industry certification in M365 and / Azure / Entra ID.
• Relevant experience of IT Project Management and delivery.
• Experience of administering and deployment of virtualised environments.
• Experience with Microsoft Power Automate (Flow) for building and managing automated workflows
• Understanding and awareness of emergent IT technologies.

Core Competencies & Skills for the Role

In addition to your qualifications and experience, you will bring professional competencies and skills in the following core areas:

Analytical & Critical Thinking Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.

Technical Knowledge & Continuous Improvement – Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.

Decision Making & Judgement Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.

Ownership & Accountability Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.

Communicating & Influencing Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.

Teamwork Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.

Planning and Organising Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.

People Skills Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.

Our Package

We are offering an attractive package:

• Salary €64,746.40 – €89,416.79 * (Pay increases will be awarded annually subject to satisfactory performance)
• Dublin city centre location – IFSC
• Blended working environment
• 28 days Annual Leave per year increases with service
• Fully paid Maternity, Paternity and Parent’s leave
• Income protection scheme
• Education assistance and Training Opportunities
• Professional membership fee pay
• Attractive pension scheme
• ComReg Wellbeing Programme
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme
• Access to a member’s run sports and social club

*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process -https://www.comreg.ie/about/careers/recruitment-faq/

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.