Licensing Data and Operations Specialist

About ComReg

The Commission for Communications Regulation (ComReg) is the statutory body responsible for regulating fixed and mobile communications, postal and premium rate services in Ireland. ComReg also manages Ireland’s radio spectrum resource on behalf of the State.

Our mandate, which until recently has been to create a competitive marketplace, to protect and inform consumers, and to encourage innovation, is expanding into new areas as we take on statutory responsibilities in the fields of accessibility, cybersecurity, physical resilience, AI, cloud and data.

This is an exciting time of growth for ComReg as we will shortly take on new statutory responsibilities covering digital matters arising from EU legislation, including: the 2022 Network and Information Systems (NIS2) Directive, the Critical Entities Resilience (CER) Directive – addressing cybersecurity and network resilience – together with the EU Data Act, the EU AI Act, and the European Accessibility Act (EAA).

We are a professional, multi-disciplinary and diverse organisation, operating in a dynamic digital regulatory environment that is constantly evolving as we begin to regulate companies and organisations operating in the digital technology sector.

While our regulatory role is evolving, our fundamental mission remains the same. ComReg’s mission is to implement effective regulation that supports the delivery of widespread, modern and resilient digital infrastructure, including communications networks, products, and services which, ultimately, benefit users.

Further information on ComReg is available here.

Market Framework

Within ComReg, the Market Framework Division is responsible for several ComReg’s regulatory functions, including:

The management of Ireland’s radio spectrum resource, over which all wireless communications take place. This includes the assignment of radio spectrum and maintaining the integrity of Ireland’s radio spectrum by monitoring, compliance and enforcement activities. The radio spectrum is the invisible range of electromagnetic waves that carry wireless communications through the air. It acts as an invisible pathway for data, allowing services like Wi-Fi, mobile phones, and radio broadcasting to work without physical wires. Radio spectrum licensing is essentially a “traffic control” system for these services. It gives specific individuals, businesses, or organisations the legal right to use a certain radio frequency in a specific area, and prevents wireless signals from interfering with each other.

Management of Ireland’s National Numbering Scheme, to conserve this finite national resource, while ensuring that there is always an adequate supply of numbers to support the demands of existing and new service providers.

Evaluating the resilience, security and integrity of electronic communications networks and including compliance activities to ensure operators of electronic communications networks and services meet legal obligations with regard to security measures.

Conducting surveillance of relevant radio equipment devices to protect end users and inform them of the risks presented by purchasing non-compliant products.

You can find out more about the work of Market Framework here and here.

The role

Reporting to Projects and Licensing Manager, Spectrum Operations, the role will include:

• Engaging and communicating with radio spectrum applicants, licensees, and other stakeholders, regarding licensing queries and administration of radio spectrum licences and ComReg licensing database. Radio spectrum applications are submitted mainly via ComReg’s https://elicensing.comreg.ie/ portal, but applicants can also contact ComReg by email and telephone.
• Co-ordinating with ComReg’s finance department in respect of the day-to-day administration of licensee account management, licence applications, renewals, cancellations and payment of fees.
• Creating insights on licensing activities for internal and public reports using intuitive data visualisation.
• Collaborating with ComReg’s IT department to develop, test and roll-out interactive dashboards to monitor and report on licensing activities for internal audiences.
• Supporting the day-to-day operation of ComReg’s bespoke radio licensing system and working with IT to ensure the relevant processes and procedures are accurate and up to date, including scoping potential further development and updates to the system to ensure efficient and effective processes with streamlined workflows. An example would be assessing processes to identify areas where automation can replace manual entry.
• Drafting analysis of licensing data and processes into plain language to help informed decisions and for inclusion in ComReg’s consultation processes.

Essential criteria

• 3rd level in Public Administration, Business Administration, Project Management, Public Relations, Public Communications and/or equivalent experience.
• Strong administration skills with experience working cross functionally with departments such as Finance and IT.
• Excellent experience dealing with members of the public, industry and public bodies.
• Experience in communicating complex information in a coherent and engaging manner to technical and non-technical audiences.

Desired criteria

• Knowledge of spectrum management techniques and processes.
• Experience and knowledge of working with business data and intelligence tools, e.g. PowerBI, SQL, etc. would be a advantage
• Experience in creating or developing visualisations or infographic.

Core Competencies & Skills for the Role

• Analytical and Critical Thinking – Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
• Planning & Organising – Establishes and monitors priorities, systematically differentiating between urgent, important and unimportant tasks. Plans and manages activities to consistently deliver results. Meets objectives within agreed predetermined time frames and deals with urgent operational situations expeditiously.
• Ownership & Accountability Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with outsourced service providers.
• Communication and Influencing – Communicates clearly, confidently and respectfully. Engages and influences others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
• Teamwork – Promotes and enhances team performance through working collaboratively and in cooperation with others to achieve goals. Interacts in a manner that builds respect and fosters trust.
• People Skills: Uses interpersonal skills to create engagement and clarity. Manages conflict and implements practical solutions. Recognises the impact of own behaviour and adjusts as required. Actively develops others.

Our Package 

We are offering an attractive package:

• Salary €64,746.40 – €89,841.79 * (entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy)
• Dublin city centre location – IFSC
• Blended working environment
• 28 days Annual Leave per year increases with service
• Fully paid Maternity, Paternity and Parent’s leave
• Income protection scheme
• Education assistance and Training Opportunities
• Professional membership fee pay
• Attractive pension scheme
• ComReg Wellbeing Programme
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme
• Access to a member’s run sports and social club

*(Pay increases will be awarded annually subject to satisfactory performance)

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process -https://www.comreg.ie/about/careers/recruitment-faq/

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

 Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.