Postal Operations Manager

ComReg Overview

ComReg is the statutory body responsible for regulating fixed and mobile communications, postal and premium rate services in Ireland. Our mandate is to create a competitive marketplace, to protect and inform consumers, and to encourage innovation. ComReg also manages Ireland’s radio spectrum resource on behalf of the State.

We are a professional, multi-disciplinary and diverse organisation, operating in a dynamic digital regulatory environment that is constantly evolving.

This will be an exciting time of growth for ComReg, as our mandate expands and we take on new statutory responsibilities arising from EU legislation including: the Network and Information Systems (NIS2) Directive, the Critical Entities Resilience (CER) Directive – addressing cybersecurity and network resilience – together with the EU Data Act and the EU AI Act.

While our regulatory role is evolving, our fundamental mission remains the same. ComReg’s mission is to implement effective regulation that supports the delivery of widespread, modern, and resilient digital infrastructure, including communications networks, products, and services which, ultimately, benefit users.

The Postal Regulation Team

ComReg is the regulator of postal services and the universal postal service in Ireland. Our mandate comes from a European Directive transposed into Irish law; this sets out what the postal regulation team is required to do.

Given the wide remit of postal regulation, our team consists of 5 specialists with different skills in operations, consumer protection, policy, accounting and analytics collaborating to achieve ComReg’s postal regulatory requirements and objectives.

Role and Responsibilities

Reporting to the Head of Postal Regulation, the Postal Operations Manager is responsible for our functions overseeing postal operations and consumer protection. The role includes the following key areas:

Operational Responsibilities

• Oversee quality of service for the universal postal service, including the management of outsourced contracts, audit processes, monitoring, and preparation of annual reports.
• Manage force majeure applications for the universal postal service.
• Ensure postal service providers comply with regulatory obligations, particularly those relating to the universal postal service.
• Oversee matters relating to access to the universal postal service, the postal network of the universal service provider, and postal infrastructure.
• Manage regulatory requirements associated with Services of General Economic Interest (SGEI) operations.
• Undertake any other postal related operational responsibilities that may arise.

Consumer Protection Responsibilities

• Develop and oversee postal regulatory policy relating to consumers, including monitoring changes to the terms and conditions of the universal postal service.
• Manage the postal authorisations process.
• Collaborate with ComReg’s Consumer Care Team and Consumer Engagement Team to ensure accurate and accessible postal information for consumers.
• Work with ComReg’s Alternative Dispute Resolution (ADR) Team on postal user rights, Codes of Practice, and provide support on disputes when required.
• Lead engagement with the CCPC (Competition and Consumer Protection Commission) on relevant consumer matters.
• Manage SGEI consumer complaints as they arise.
• Undertake other consumer-related duties as required, related duties as required.

Additional Responsibilities

• Lead the drafting of consultations, analyse consultation responses, and support the development of decisions relating to postal operations and consumer regulation.
• Coordinate and manage relationships with internal and external stakeholders on all matters relating to postal operations and consumer issues.
• Represent ComReg at the European Postal Regulators Group.
• Participate as a member of the Retail and Consumer Services Division management team, contributing to cross divisional and cross ComReg initiatives.
• Lead and manage direct reports, ensuring effective delivery of objectives within the postal regulation team.

Qualifications & Experience:

Essential Qualifications & Experience:

• A relevant third-level degree or equivalent
• At least 5 years relevant post graduate work experience
• Relevant experience and/or knowledge of postal operations/logistics
• Strong communications skills with specific ability to express ideas clearly and concisely – verbally and in writing – with a view to engaging and influencing
• Strong project management and organisation skills with track record in managing the delivery of complex projects
• Excellent analytical and problem-solving skills

Desirable Qualifications & Experience:

• Relevant experience and/or knowledge of consumer protection
• Experience working in a regulatory environment, whether in a regulated entity, other regulator, consultancy

Competencies

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Strategy & Leadership: Creates a climate of cooperation where people strive to achieve common organisational goals. Takes a broad view. Anticipates future developments and applies this to operational situations.
• Technical Knowledge & Continuous Improvement: Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.
• Analytical & Critical Thinking: Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
• Decision Making & Judgement: Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.
• Communicating & Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
• Ownership & Accountability: Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with stakeholders.

Our Package

We are offering an attractive package:

• Salary €88,834.45 – €111,060.11 * (Pay increases will be awarded annually subject to satisfactory performance)
• Dublin city centre location – IFSC
• Blended working environment
• 28 days Annual Leave per year increases with service
• Fully paid Maternity, Paternity and Parent’s leave
• Income protection scheme
• Education assistance and Training Opportunities
• Professional membership fee pay
• Attractive pension scheme
• ComReg Wellbeing Programme
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme
• Access to a member’s run sports and social club

*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process -https://www.comreg.ie/about/careers/recruitment-faq/

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.