Postal Policy & Analytics Manager

ComReg Overview

The Commission for Communications Regulation (ComReg) is the statutory body responsible for regulating fixed and mobile communications, postal and premium rate services in Ireland. ComReg also manages Ireland’s radio spectrum resource on behalf of the State.

Our mandate, which until recently has been to create a competitive marketplace, to protect and inform consumers, and to encourage innovation, is expanding into new areas as we take on statutory responsibilities in the fields of accessibility, cybersecurity, physical resilience, AI, cloud and data.

This is an exciting time of growth for ComReg as we will shortly take on new statutory responsibilities covering digital matters arising from EU legislation, including: the 2022 Network and Information Systems (NIS2) Directive, the Critical Entities Resilience (CER) Directive – addressing cybersecurity and network resilience – together with the EU Data Act, the EU AI Act, and the European Accessibility Act (EAA).

We are a professional, multi-disciplinary and diverse organisation, operating in a dynamic digital regulatory environment that is constantly evolving and changing as we begin to regulate companies and organisations operating in the digital technology sector.

While our regulatory role is evolving, our fundamental mission remains the same. ComReg’s mission is to implement effective regulation that supports the delivery of widespread, modern and resilient digital infrastructure, including communications networks, products, and services which, ultimately, benefit users.

Further information on ComReg is available here.

The Postal Regulation Team

ComReg is the regulator of postal services and the universal postal service in Ireland. Our mandate comes from a European Directive transposed into Irish law; this sets out what the postal regulation team is required to do.

Given the wide remit of postal regulation, our team consists of 5 specialists with different skills in operations, consumer protection, policy, accounting and analytics collaborating to achieve ComReg’s postal regulatory requirements and objectives.

Role and Responsibilities

Reporting to Head of Postal Regulation, the Postal Policy and Analytics Manager will have responsibility for:

– Managing postal regulatory policy in Ireland informed by Irish and European developments:

• Managing market research/surveys, in particular as relates to universal postal service provision and reasonable needs of users to inform policy
• Leading drafting consultations and assessing responses for recommendations on policy decisions
• Engagement with internal and external stakeholders in particular European Commission, Government Departments, international attaché on any proposed revisions to national legislation/Postal Services Directive/EU Postal Delivery Act
• Representing ComReg on the European Postal Regulators Group Contact Network and Plenary.

– Managing the following statutory requirements:

• Evolving the Universal postal service specification, as relevant, to ensure it meets the reasonable needs of users
• Compliance reviews of Tariff requirements, Terminal dues requirement
• Compliance review of universal postal service accounting obligations
• Net cost and financing of provision of universal postal service, if submission made by universal postal service provider
• Postal levy returns by postal service providers and any change to levy to meet ComReg’s costs for postal regulation
• Services of General Economic Interest accounting and cost allocations.

– Leading the use of data analytics to draw insights for postal regulation:

• Lead submissions and engagements associated with Cross Border Parcel Regulation
• Lead submissions and engagements associated with postal statistics for European Commission
• Financial and cost data on the provision of the universal postal service
• Lead engagement with Retail Data Insights Specialist as and when required

– Managing audit of Real Mail Study which records a sample of mail posted in Ireland to assist in the design of the domestic quality of service measurement and to inform regulatory accounts for universal postal service.

– Liaison for Competition and Consumer Protection Commission on competition law matters where necessary

– Member of Retail and Consumer Services division management team and engaging where required on cross divisional / cross ComReg projects

– Lead and manage direct report to ensure effective achievement of objectives of postal regulation team

Qualifications & Experience:

Essential Qualifications & Experience:

• A relevant third-level degree in accounting or equivalent
• Significant work experience in an area directly relevant to the responsibilities as set out in this job description
• Advanced user of data analytics software and business intelligence tools (such as PowerBI/Qlik)

Desirable Qualifications & Experience:

• Relevant experience and/or knowledge of postal regulation and / or postal / logistics
• Experience working in a regulatory environment, whether in a regulated entity, other regulator, consultancy

Competencies

In addition to your technical qualifications and experience, you will bring professional competencies and skills in the following core areas:

• Strategy & Leadership: Creates a climate of cooperation where people strive to achieve common organisational goals. Takes a broad view. Anticipates future developments and applies this to operational situations.
• Technical Knowledge & Continuous Improvement: Possesses a command over the technical and professional skills for a particular discipline. Keeps an open mind. Demonstrates commitment to continuous improvement.
• Analytical & Critical Thinking: Objectively analyses and evaluates information in order to identify patterns between situations that are not obviously related. Develops and clearly articulates solutions to complex problems.
• Decision Making & Judgement: Effectively builds evidence base to support the decision-making process. Assesses alternative options. Uses judgement to adapt to specific and challenging requirements of the organisation.
• Communicating & Influencing: Communicates clearly, confidently and respectfully. Engages, persuades and convinces others to follow a particular course of action. Ensures all relevant parties are appropriately updated and notified.
• Ownership & Accountability: Applies professional ethical standards. Takes responsibility for work activities and personal actions. Follows through on commitments. Acknowledges mistakes and learns from them. Maintains effective interactions with stakeholders.

Our Package

We are offering an attractive package:

• Salary €87,954.90- €109,960.51* (entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)
• Dublin city centre location – IFSC
• Blended working environment – 2 days in the office (flexibility for more days may be required depending on business needs)
• 28 days Annual Leave per year increases with service
• Attractive pension scheme
• Fully paid Maternity, Paternity and Parent’s leave
• Income protection scheme
• Education assistance and Training Opportunities
• Professional membership fee pay
• ComWell Wellbeing Programme – Wellbeing and Respect Charter | Commission for Communications Regulation
• Online gym
• Travel tax saver scheme, Access to Cycle to Work Scheme
• Access to Employee Assistance Programme
• Access to a membership of sports and social club

*(entry will be at the minimum point and the rate of remuneration may be adjusted from time to time in line with Government pay policy.)

Check out the Recruitment section of our Careers website if you have any questions or need further information about the role or the recruitment process – https://www.comreg.ie/about/careers/recruitment-faq/

Please Note (1)

We hope that our recruitment process supports applications from candidates with diverse backgrounds, experiences and perspectives. We understand that having a diverse workforce contributes to making us stronger as an organisation. We are committed to positively supporting candidates with disabilities.

Please let us know if there are any reasonable accommodations we can make to enable you to take part in the process by creating the environment to give you the best opportunity to show your strengths and competencies. Rest assured that whatever information you disclose will only be used to enable us to provide the necessary support and will never have a bearing on the outcome of the process.

Please Note (2)

ComReg assesses all applicants fairly based on the requirements for the role. Due to the high volume of applications we receive for positions, we are unable to provide feedback to candidates who are not shortlisted for interview. If you are short-listed for interview, and are subsequently unsuccessful, you can request verbal feedback from your recruitment contact – if you are represented by an agency.