ComReg issues market report for Q3 2017

The Commission for Communications Regulation (ComReg) today released its Quarterly Report on the Electronic Communications market for the period (1 July to 30 September) Q3 …

Mobile Contracts and Transparency FAQs

ComReg developed a list of Frequently Asked Questions (FAQs) from its experience of consumer queries about handsets. ComReg then worked with service providers to create …

Consultation on Permitting the General Use of Mobile Phone Repeaters

ComReg has published a Consultation on Permitting the General Use of Mobile Phone Repeaters. All input and comments to this consultation are welcome. However, it would …

Scam Calls

ComReg is aware that scam calls can take on many forms, therefore, ComReg advises consumers to be vigilant at all times. We would advise consumers …

Wi-Fi Network Vulnerability

ComReg published an Information Notice on Wi-Fi Network Vulnerability today. Read the full Information Notice in the Publications section of our website.

Eolas ar Scammáil Fóin

Tuigeann ComReg go bhfuil go leor bealaí ann chun scam fóin a dhéanamh, mar sin molaimid gur cheart go mbeidh tomhaltóirí airdeallacha i gcónaí. Má …

Líne Tomhaltóra – Stoirm Ophelia

Tá líne tomhaltóra ComReg dúnta faoi láthair. Rinneadh an cinneadh seo ar mhaithe le slandáil ár bhfoirne le linn na Stoirme Ophelia. Ár leithscéal as …

District Court convicts eir for incorrectly charging customers

On 9 October 2017, the Dublin District Court heard 5 cases taken by ComReg against Eircom Limited (“eir”) in relation to 9 counts of incorrect …

Text Relay Service Available

The Irish Text Relay Service (ITRS) translates text into voice and voice into text to facilitate a person with a hearing disability in making and …

Assessment of eir’s 2011-2012 Universal Service Fund Application

Assessment of eir’s 2011-2012 Universal Service Fund Application Assessment of the net cost and unfair burden for the period 2011-2012 ComReg welcomes responses from all …

Vodafone credits customers €2,500,000 and pays €250,000 penalty

Vodafone Ireland Limited (“Vodafone”) has paid ComReg a penalty of €250,000 after an investigation found that the manner in which Vodafone had signed up Pay …

Contract Changes

Telecommunications service providers are entitled to change their contract terms and conditions once they notify subscribers not less than one month prior to the date …

Electronic Communications:- Proposed Review of Measures to Ensure Equivalence in Access and Choice

ComReg may, where appropriate, specify requirements to be complied with by undertakings providing publicly available electronic communications services ( “Undertakings”) in order to ensure that …

ComReg consults on Non-Geographic Numbers

ComReg has launched a public consultation on the current 5 classes of “Non-Geographic Number” (NGN) – 1800 (Freephone), 1850 (Shared cost – fixed charge per …

Consultation on Proposed Release of the 410-415.5 / 420-425.5 MHz sub-band

In response to its Radio Spectrum Management Strategy 2016 (ComReg 16/49), ComReg observed that there were a number of parties interested in the 410-414 / …

ComReg offer consumer services using SLIS

ComReg’s Consumer Care Team currently offer consumer services via phone, email, post, online form, webchat and SMS. We have also recently launched a service for …

Code of Practice for Handling Complaints

Sometimes issues raised by consumers with their Electronic Communications Service Provider may not be resolved after the first attempt and may lead to the consumer …

‘Roam like at home’ – New EU mobile roaming retail prices have been introduced

On 15 June 2017, new EU mobile roaming regulations have been introduced. This means, when travelling in the European Union, Norway, Iceland and Lichtenstein, roaming …

Consumer Information regarding QSAT

1. The Commission for Communications Regulation (“ComReg”) has been made aware that on Wednesday 17 May 2017, Avanti Broadband Limited (“Avanti”) ceased providing wholesale satellite …

A Finding of Non-Compliance with the Premium Rate Service (“PRS”) Licence Conditions Zamano Solutions Ltd.

Following a review of information gathered during compliance monitoring and following a review of consumer complaints received by ComReg in relation to Zamano Solutions Ltd. …