ComReg welcomes Minister Richard Bruton at the National Ploughing Championships

Today is the final day of the Ploughing Championships. Yesterday, Minister Richard Bruton TD visited us at the ComReg stand at the National Ploughing Championships …

ComReg welcomes Minister Seán Canney at the National Ploughing Championships

Come visit the ComReg Stand today at the National Ploughing Championships where we were delighted to welcome Minister Seán Canney TD to our stand this …

ComReg Conference 2019: The Digital Society

ComReg Conference 2019 took place on Friday, 6 September 2019 in Dublin with the #ComReg19 trending on Twitter.  It was a unique opportunity to review …

Our Roaming Guide is available to download

For those of you who regularly read our consumer news items, you will be aware that over the summer we ran a series of articles …

ComReg issues results from 2019 Mobile Phone Consumer Experience Survey

In advance of its national conference on the Digital Society, which will be held on Friday 6th September, the Commission for Communications Regulation (ComReg) has …

Contract Summary Template Draft Act

Contract Summary Template Draft Act – The EC Would Like To Hear Your View   From 2021 electronic communications consumers will be entitled to receive …

What you need to know about premium rate services

ComReg wishes to remind consumers that they can text ‘Stop’ at any time if they wish to unsubscribe from a subscription premium rate service and …

ComReg Publishes Consumer Line Statistics Report Q2 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2019. In Q2 2019, a total …

What does ‘unlimited’ mean in my contract?

A number of telephone and broadband packages are described as ‘unlimited’.  In this context, the word ‘unlimited’ would normally be taken to mean that a …

ComReg’s top tips for roaming

As we come to the end of our roaming advice series, we have put together some useful tips for you to follow as you set …

Roaming on a ferry or a plane

You can ‘Roam like at home’ on a ferry or plane within the EU as long as you are directly connected to a land-based mobile …

What is inadvertent roaming?

Inadvertent roaming is when the signal from a mobile phone is picked up by a different mobile network with a better signal.  This can happen …

Roaming outside the EU

It can be significantly more expensive to use your mobile phone outside the EU.  However, you can minimise your costs by choosing the best options …

Roaming in the EU

Since June 2017, Irish consumers travelling within any EU country have been able to use their mobile phone to ‘Roam like at home’.   This …

Using Your Mobile Phone Abroad (Roaming)

Most people use their mobile phones to keep in touch when going on holiday or travelling abroad.  This is known as ‘roaming’.  The use of …

ComReg publishes market report for Q1 2019

ComReg released its Quarterly Report on the Electronic Communications market for the period Q1 2019 (1 January to 31 March). The full quarterly report for …

New Publications: Response to consultation and further consultation on a Proposed Multi Band Spectrum Award for the 700 MHz, 2.1 GHz, 2.3 GHz and 2.6 GHz Bands

On 18 June 2019, ComReg issued Document 19/59,  a response to consultation and further consultation on a Proposed Multi Band Spectrum Award for the 700 …

ComReg issues a Notification of a Finding of Non-Compliance to Pure Telecom Limited

On 6 June 2019, ComReg notified Pure Telecom Limited (“Pure”) of a finding of non-compliance relating to its obligations in respect of a contract change …

ComReg Reminds Consumers to Pre-Order the eir Printed Phonebook Directory

Changes to the way in which the printed phonebook directory will be made available means that in 2019 the eir printed phonebook directory will no …

ComReg Publishes Consumer Line Statistics Report Q1 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2019. In Q1 2019, …