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Service provider Code of Practice for complaints handling

Unfortunately there may be times when your broadband, home or mobile phone service does not meet your expectations and this may give rise to you …

ComReg reduces costs for businesses and organisations offering 1800 Freephone services

ComReg has introduced measures that will reduce the costs for businesses and charities offering  ‘1800’ Freephone numbers to users of their services. Calls to 1800 …

Are you incurring charges from a text messaging company that you don’t recognise?

In Q3 2019, 40% of all issues raised by consumers to ComReg’s Consumer Line related to premium rate services (PRS). Premium rate SMS (text) services …

ComReg presented Special Award at the BT Young Scientist & Technology Exhibition

On Friday January 10th 2020 Jeremy Godfrey, ComReg Commissioner, presented a Special Award at the BT Young Scientist and Technology Exhibition. The award was presented …

Printed phonebook directory review and consultation

In 2019, for the first time, the printed phonebook directory was only made available to those who made a request for it.  This was a …

Open Consultation: Provision of Directory of Subscribers

Universal Service: Provision of Directory of Subscribers – ComReg 19/127 ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg …

ComReg publishes market report for Q3 2019

ComReg released its Quarterly Report on the Electronic Communications market for the period Q3 2019 (1 July to 30 September). The full quarterly report for …

Consumer Line Christmas and New Year Opening Hours

Please be advised that our Consumer Line will open during the following times over Christmas and the New Year: Tues 24 Dec – 8am to …

Call for Inputs – Connectivity and Decarbonisation

Call for Inputs – Connectivity and Decarbonisation – ComReg 19/126   The purpose of this Call for Inputs is to enable ComReg to better understand …

Review of Postal Universal Service Provider Designation – Open Consultation

Review of Postal Universal Service Provider Designation – Open Consultation Review of Postal Universal Service Provider Designation – ComReg 19/125 ComReg welcomes responses from all …

ComReg issues 7 Notifications of Non-Compliance to Internet Service Providers for breaches of Net Neutrality rules

On 18 December 2019, the Commission for Communications Regulation (ComReg) issued 7 Notifications of Non-Compliance for breaches of Net Neutrality Regulations, pursuant to Article 4 …

Yourtel Update

In or around 7 November 2019, Yourtel Limited (“Yourtel”) notified its customers by letter of its intent to leave the Irish market on 8 November …

Subscribe to our consumer news e-alert

As part of our function to protect and inform consumers, we have introduced a subscription facility where you can sign-up to receive an alert when …

ComReg Consumer Complaints Guide

At ComReg, it is our job to protect you as a consumer in your dealings with your home phone, mobile phone and broadband provider. We’ve …

Consultation on the management of Radio Spectrum Interference Complaints – Open Consultation

Consultation on the management of Radio Spectrum Interference Complaints – ComReg 19/108 ComReg welcomes responses from all stakeholders to the questions set out in this consultation. …

Media Release: Lowering the cost of calling Non-Geographic Numbers

86% OF CONSUMERS NOT AWARE OF HOW MUCH TELEPHONE SERVICES AND HELPLINES COST TO CALL, SAYS TELECOMS REGULATOR From 1 December 2019, new retail tariffs …

Changes to the cost of calling 1800, 1850, 1890, 0818 and 076 numbers

From 1 December 2019, calls to 1850, 1890, 0818 and 076 Non-Geographic Numbers (NGNs) will cost no more than calling a landline number and will …

Vodafone Ireland Ltd. to credit 72,774 ‘Extra Pay As You Go’ subscribers €417k following ComReg investigation

On 12 November 2019, ComReg agreed to an undertaking with Vodafone Ireland Ltd (“Vodafone”) in respect of Vodafone’s Pay-as-you-go (“PAYG”) customers. The issue related to …

How to update your directory listing & help prevent unwanted marketing calls

Do you regularly receive unsolicited marketing calls to your home phone that you do not wish to receive?  Did you know that you can amend …

Yourtel Service

ComReg has received reports from Yourtel customers that difficulties are being experienced making outbound calls. These customers can still receive inbound calls. ComReg understands that, …