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Consumer News

ComReg issues opinions of Non-Compliance

ComReg issues opinions of Non-Compliance

On 20 May 2020, ComReg issued opinions of Non-Compliance to Digiweb, Pure Telecom, Three Ireland, Virgin Media and Vodafone in respect of obligations under the …
Consumer News
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Consumer News

Protecting your business phone system

Protecting your business phone system

Whether working remotely during the Covid-19 pandemic or closing the office this long weekend, ComReg reminds any business that is concerned about the hacking of …
Consumer News
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Consumer News

ComReg’s Consumer Care complaints handling service

ComReg’s Consumer Care complaints handling service

ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your behalf …
Consumer News
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Industry News

Market Research: Impacts of Covid-19 on home broadband usage

Market Research: Impacts of Covid-19 on home broadband usage

Broadband access an important link for many: 3 in 5  have seen an increase in home broadband usage due to Covid-19   ComReg has today …
Industry News
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Consumer News

ComReg Publishes Consumer Line Statistics Report Q1 2020

ComReg Publishes Consumer Line Statistics Report Q1 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2020. In Q1 2020, …
Consumer News
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Consumer News

Irish Text Relay Service (ITRS) during COVID-19 restrictions

Irish Text Relay Service (ITRS) during COVID-19 restrictions

We remind consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS) when making and receiving calls …
Consumer News
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Consumer News

ComReg launches new awareness initiative on premium rate services

ComReg launches new awareness initiative on premium rate services

ComReg explains how you can text STOP or opt out via your mobile operator if you want to stop premium rate texts. Watch our video and …
Consumer News
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Consumer News

Compare service providers and their offers with a visit to Comreg.ie/compare

Compare service providers and their offers with a visit to Comreg.ie/compare

We’re all spending a lot of time at home these days with more people than ever before going online. Some of us are working from …
Consumer News
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Careers

New Job Opportunity: Spectrum Intelligence & Investigations Manager

New Job Opportunity: Spectrum Intelligence & Investigations Manager

ComReg is currently hiring a Manager for the Spectrum Intelligence & Investigations Unit. Within Market Framework, the Spectrum Intelligence and Investigations Unit (“SIIU”) is responsible …
Careers
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Consumer News

ComReg welcomes Telecoms Industry commitments to assist consumers during COVID-19

ComReg welcomes Telecoms Industry commitments to assist consumers during COVID-19

ComReg has welcomed the announcement by Telecommunications Industry Ireland, the IBEC group for the sector, that the main electronic communications providers have signed up to …
Consumer News
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Consumer News

Scam calls advice for consumers

Scam calls advice for consumers

ComReg is aware that scam calls may be occurring at the present time and advises consumers to be mindful of this at all times. We …
Consumer News
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Industry News

Minister Bruton and ComReg sign regulations to make additional spectrum available to boost mobile and broadband capacity

Minister Bruton and ComReg sign regulations to make additional spectrum available to boost mobile and broadband capacity

The Minister for Communications, Climate Action and Environment Richard Bruton TD and ComReg have signed regulations enabling ComReg to release additional rights of use for …
Industry News
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Industry News Open Consultations

Calculating penalties for Access Regulations breaches  – Open Consultation

Calculating penalties for Access Regulations breaches  – Open Consultation

Calculating penalties for Access Regulations breaches  – Open Consultation Find the full document here. ComReg welcomes responses from all stakeholders to the questions set out …
Industry News
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Open Consultations
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Industry News

ComReg to release more radio spectrum to boost mobile phone & broadband capacity

ComReg to release more radio spectrum to boost mobile phone & broadband capacity

The Commission for Communications Regulation (ComReg) has today moved to release extra radio spectrum to provide additional capacity for mobile phone and broadband provision due …
Industry News
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Consumer News

How to Top-up a ‘Pay As You Go’ mobile phone account without leaving your home

How to Top-up a ‘Pay As You Go’ mobile phone account without leaving your home

We understand the importance of being able to keep in contact with our family and friends at this critical time, especially for the most vulnerable …
Consumer News
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Consumer News

Consumer Line COVID-19 operations update

Consumer Line COVID-19 operations update

Our Consumer Line is currently operating as normal and we are continuing to provide our services to you. ComReg’s Consumer team is available to assist …
Consumer News
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Consumer News Industry News

Update on ComReg operations and Covid-19

Update on ComReg operations and Covid-19

In keeping with Irish Government recommendations most of the Commission for Communications Regulation’s operations are currently being delivered by staff working remotely. We would kindly …
Consumer News
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Industry News
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Industry News

ComReg publishes Quarterly Key Data Report – Q4 2019

ComReg publishes Quarterly Key Data Report – Q4 2019

  The Commission for Communications Regulation (ComReg) today released its Quarterly Key Data Report on the Electronic Communications market for the period (1 October to …
Industry News
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Consumer News

ComReg launches new campaign ‘How to get the best out of our mobile experience’

ComReg launches new campaign ‘How to get the best out of our mobile experience’

ComReg has launched a new campaign to explain the factors that may affect the quality of our mobile coverage experience and what we can do …
Consumer News
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Consumer News

Virgin Media agrees to refunds and other consumer measures following a notification of non-compliance

Virgin Media agrees to refunds and other consumer measures following a notification of non-compliance

On the 27 February 2020, ComReg entered into a Settlement Agreement with Virgin Media relating to a Notification of a Finding of Non-Compliance issued by …
Consumer News
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