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ComReg to release more radio spectrum to boost mobile phone & broadband capacity

The Commission for Communications Regulation (ComReg) has today moved to release extra radio spectrum to provide additional capacity for mobile phone and broadband provision due …

How to Top-up a ‘Pay As You Go’ mobile phone account without leaving your home

We understand the importance of being able to keep in contact with our family and friends at this critical time, especially for the most vulnerable …

Consumer Line COVID-19 operations update

Our Consumer Line is currently operating as normal and we are continuing to provide our services to you. ComReg’s Consumer team is available to assist …

Update on ComReg operations and Covid-19

In keeping with Irish Government recommendations most of the Commission for Communications Regulation’s operations are currently being delivered by staff working remotely. We would kindly …

ComReg publishes Quarterly Key Data Report – Q4 2019

  The Commission for Communications Regulation (ComReg) today released its Quarterly Key Data Report on the Electronic Communications market for the period (1 October to …

ComReg launches new campaign ‘How to get the best out of our mobile experience’

ComReg has launched a new campaign to explain the factors that may affect the quality of our mobile coverage experience and what we can do …

Virgin Media agrees to refunds and other consumer measures following a notification of non-compliance

On the 27 February 2020, ComReg entered into a Settlement Agreement with Virgin Media relating to a Notification of a Finding of Non-Compliance issued by …

ComReg publishes Consumer Line Statistics Report Q4 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 October to 31 December 2019. In Q4 2019, …

How to ‘Compare’ the cost of dialling directory enquiry services

If you call a directory enquiries number, you’ll find that what you might be charged can vary widely. Calling a directory enquiries number can cost …

ComReg issues a Notification of a Finding of Non-Compliance to Virgin Media Ireland Limited for breaches in respect of contract change notifications

On 23 January 2020, ComReg issued a Notification of a Finding of Non-Compliance for concerns relating to numerous Contract Change Notifications issued by Virgin to …

Brexit Update

The UK formally withdrew from the European Union on 31 January 2020. The question now arises as to what impact this will have on Irish …

Building materials and their effect on indoor mobile performance

  There are many factors that can cause poor indoor coverage – one of these could be the building materials that are used in construction. …

Last chance to have your say on the future of the printed phonebook directory

The closing date to submit your views on the future of the printed phonebook directory is fast-approaching, and all responses to the ComReg consultation must …

Service provider Code of Practice for complaints handling

Unfortunately there may be times when your broadband, home or mobile phone service does not meet your expectations and this may give rise to you …

ComReg reduces costs for businesses and organisations offering 1800 Freephone services

ComReg has introduced measures that will reduce the costs for businesses and charities offering  ‘1800’ Freephone numbers to users of their services. Calls to 1800 …

Are you incurring charges from a text messaging company that you don’t recognise?

In Q3 2019, 40% of all issues raised by consumers to ComReg’s Consumer Line related to premium rate services (PRS). Premium rate SMS (text) services …

ComReg presented Special Award at the BT Young Scientist & Technology Exhibition

On Friday January 10th 2020 Jeremy Godfrey, ComReg Commissioner, presented a Special Award at the BT Young Scientist and Technology Exhibition. The award was presented …

Printed phonebook directory review and consultation

In 2019, for the first time, the printed phonebook directory was only made available to those who made a request for it.  This was a …

Open Consultation: Provision of Directory of Subscribers

Universal Service: Provision of Directory of Subscribers – ComReg 19/127 ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg …

ComReg publishes market report for Q3 2019

ComReg released its Quarterly Report on the Electronic Communications market for the period Q3 2019 (1 July to 30 September). The full quarterly report for …