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Scam Calls: ComReg warns consumers of the latest scam calls

ComReg has become aware of recent scam calls where the callers are using official Garda numbers and impersonating members of An Garda Síochána.[1]  We remind …

Radio Spectrum Management Consultation – Open Consultation

Proposed Strategy for Managing the Radio Spectrum 2022 to 2024   ComReg welcomes responses from all stakeholders to the questions set out in this consultation. …

GoMo to pay a total of €5,000 in fines

Following a review of relevant customer complaints where the customers had experienced difficulties in porting their mobile number to GoMo, ComReg commenced an investigation. This …

ComReg issues Electronic Communications Sector Quarterly Report for Q2 2021

ComReg today released its Quarterly Key Data Report on the Electronic Communications market for the period (1 April to 30 June), Q2 2021. Fixed broadband …

Virgin Media Customer Service

Consumers should be able to choose and use services with confidence. This includes having, at a minimum, convenient ways of contacting service providers, to obtain …

Tesco Mobile Ireland provides undertakings and pays €21,000 penalty

Tesco Mobile will refund 12,773 customers who had unintentionally re-activated their offer prior to the 28-day expiration period. ComReg estimates the total lost revenue for …

ComReg Publishes Consumer Line Statistics Report Q2 2021

ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2021. In Q2 2021, …

Scam Calls: ComReg issues a reminder to consumers to be vigilant

We are aware that you may be receiving scam calls, in some cases with a recorded message. These calls may appear to be from a …

ComReg is reviewing its approach to postal regulation

ComReg is seeking your views and inputs on the future of postal regulation. Respond to our Call for Inputs here by 20 August 2021.

Visiting ComReg’s Outdoor Mobile Coverage Map

To view predicted outdoor mobile coverage at your address or Eircode visit www.comreg.ie/coveragemap where you can check predicted 2G, 3G and 4G outdoor mobile coverage …

ComReg Consumer News January to June 2021

ComReg Consumer News Q2 2021 During the second quarter of 2021 (April to June) the consumer news included the following:   Recent updates to consumer …

Scam Calls: ComReg advises consumers to be vigilant

We are aware that you may be receiving scam calls, in some cases with recorded messages. These calls may appear to be from a mobile …

ComReg is seeking your inputs on the future of postal regulation

The extraordinary challenges caused by the Covid-19 pandemic have confirmed the importance of the postal sector.  At the same time, it accelerated the trend of …

Electronic Communications Sector Quarterly Report for Q1 2021

ComReg today released its Quarterly Key Data Report on the Electronic Communications market for the period (1 January to 31 March), Q1 2021. Fixed broadband …

ComReg publishes a report on the parcel delivery sector in Ireland

ComReg today published a report on the parcel delivery sector in Ireland prepared by the economic consulting firm, Frontier Economics, in association with its research …

ComReg Publishes Consumer Line Statistics Report Q1 2021

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2021. In Q1 2021, …

Advisory – SMS Scam Campaign targeting Android Users

ComReg would like to make mobile phone users aware of a warning from the National Cyber-Security Centre (NCSC) in relation to a scam message sent …

OPEN CONSULTATION – Universal Service Requirements Provision of access at a fixed location

ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg will review and fully take into account all responses it …

Compare mobile plans with a visit to ComReg Compare

If you find that you are always topping up your mobile or maybe you are on a plan that doesn’t suit your needs any more, …

Consumer Care

The role of our Consumer Care Team is to provide you with information if you are experiencing issues with your communications service and to escalate …
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