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Consumer News

Compare unlimited data plans with a visit to ComReg Compare

Compare unlimited data plans with a visit to ComReg Compare

If you find that your mobile plan doesn’t provide you with enough data allowance, you may be paying more than you need to in out …
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Phishing Warning: Latest email scam

Phishing Warning: Latest email scam

ComReg has become aware of fraudulent emails purporting to come from An Post, with the subject line “Last Reminder: “Your package could not be delivered …
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Industry News

Information for Industry about IT services supplied to ComReg by Evros Technology Group

Information for Industry about IT services supplied to ComReg by Evros Technology Group

In common with other public bodies, ComReg works with external service providers to support its use of information technology. It is a priority for ComReg …
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Consumer News

Brexit – Mobile Roaming in the UK and other matters

Brexit – Mobile Roaming in the UK and other matters

Now that the UK has left the EU why not visit our dedicated Brexit page to check out any changes and where to get further …
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Consumer News

Consumer Care – Christmas and New Year Opening Hours

Consumer Care – Christmas and New Year Opening Hours

Our Consumer Care team is available to offer trusted advice and support at the following times over Christmas and the New Year: Normal operating hours …
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Consumer News

Do you have a complaint with your service provider that’s unresolved for 10 working days or more?

Do you have a complaint with your service provider that’s unresolved for 10 working days or more?

Our Consumer Care team offers trusted advice and support to you where your complaint has been open for 10 working days with your service provider …
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Industry News

Update on the Transposition of the European Electronic Communications Code

Update on the Transposition of the European Electronic Communications Code

ComReg understands that the Code is unlikely to be transposed into national law until circa end Q1 2021 or early Q2 2021.  However, for the …
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Consumer News

Zamano

Zamano

On 15 December 2020, Zamano pleaded guilty at Kilkenny District Court to two charges relating to imposing charges on consumers for unsolicited premium rate services …
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Consumer News

ComReg publishes its decision on the provision of public payphones

ComReg publishes its decision on the provision of public payphones

ComReg has published its decision as part of its review of universal service public payphones and has decided that after 31 December 2020: It is …
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Industry News

ComReg to hold Multi-Band Spectrum Award

ComReg to hold Multi-Band Spectrum Award

Radio spectrum is a scarce and valuable national resource that is managed by ComReg. An important role of ComReg is the assignment of spectrum rights …
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Consumer News

Virgin Media to repay over €3 million following investigation

Virgin Media to repay over €3 million following investigation

On the 17 December 2020, ComReg announced that, on foot of an investigation by ComReg, Virgin Media is to repay 100,000 of its customers €3 …
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Industry News

ComReg issues Electronic Communications Sector Quarterly Report for Q3 2020

ComReg issues Electronic Communications Sector Quarterly Report for Q3 2020

ComReg has today released its Quarterly Key Data Report on the Electronic Communications market for the period of Q3 2020. The main trends are: Fixed …
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Consumer News

Phishing Warning: Latest email Scam

Phishing Warning: Latest email Scam

ComReg has become aware of fraudulent emails purporting to come from An Post, with the subject line “Reminder: Your package could not be delivered” and …
Consumer News
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Consumer News

What should eir customers who wish to make a complaint do?

What should eir customers who wish to make a complaint do?

If you are an eir customer and want to contact its customer complaints number (or via one of the other contact methods for complaints detailed …
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Consumer News

Calls to 1850, 1890 and 0818 and 076 Numbers

Calls to 1850, 1890 and 0818 and 076 Numbers

ComReg reminds consumers that calls to 1850, 1890, 0818, and 076 numbers are now included in call bundles that have inclusive calls to landlines. Out …
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Consumer News

Scam Calls: ComReg issues a reminder to consumers to be vigilant

Scam Calls: ComReg issues a reminder to consumers to be vigilant

We are aware that scam calls may be occurring at the present time and we advise consumers to be wary of returning calls to any …
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Industry News

Market 3B Mid-term Assessment Consultation

Market 3B Mid-term Assessment Consultation

Market 3B Mid-term Assessment – Open Consultation ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg will review and …
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Consumer News

Your Service Provider must have a Code of Practice for Complaint Handling

Your Service Provider must have a Code of Practice for Complaint Handling

A service provider’s code of practice for complaint handling contains all of the details you need to know if you want to make a complaint, …
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Consumer News

What does ComReg do in relation to Complaints and what has been done regarding eir Consumer Care issues?

What does ComReg do in relation to Complaints and what has been done regarding eir Consumer Care issues?

If you are an eir customer and need to contact eir’s customer complaints number the details are at www.eir.ie/complaints/ For additional information, please see our …
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Industry News

ComReg publishes “Regulatory Guidance on Title III: End-User Rights of the European Electronic Communications Code”

ComReg publishes “Regulatory Guidance on Title III: End-User Rights of the European Electronic Communications Code”

This Guidance is issued by ComReg in light of the new European Electronic Communications Code (the Code) which will, once transposed into Irish law, have …
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