What is inadvertent roaming?

Inadvertent roaming is when the signal from a mobile phone is picked up by a different mobile network with a better signal.  This can happen …

Roaming outside the EU

It can be significantly more expensive to use your mobile phone outside the EU.  However, you can minimise your costs by choosing the best options …

Roaming in the EU

Since June 2017, Irish consumers travelling within any EU country have been able to use their mobile phone to ‘Roam like at home’.   This …

Using Your Mobile Phone Abroad (Roaming)

Most people use their mobile phones to keep in touch when going on holiday or travelling abroad.  This is known as ‘roaming’.  The use of …

ComReg publishes market report for Q1 2019

ComReg released its Quarterly Report on the Electronic Communications market for the period Q1 2019 (1 January to 31 March). The full quarterly report for …

New Publications: Response to consultation and further consultation on a Proposed Multi Band Spectrum Award for the 700 MHz, 2.1 GHz, 2.3 GHz and 2.6 GHz Bands

On 18 June 2019, ComReg issued Document 19/59,  a response to consultation and further consultation on a Proposed Multi Band Spectrum Award for the 700 …

ComReg issues a Notification of a Finding of Non-Compliance to Pure Telecom Limited

On 6 June 2019, ComReg notified Pure Telecom Limited (“Pure”) of a finding of non-compliance relating to its obligations in respect of a contract change …

ComReg Reminds Consumers to Pre-Order the eir Printed Phonebook Directory

Changes to the way in which the printed phonebook directory will be made available means that in 2019 the eir printed phonebook directory will no …

ComReg Publishes Consumer Line Statistics Report Q1 2019

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2019. In Q1 2019, …

Postal Services Consultation – Let Us Know Your View

Since April 2017, An Post is no longer required to seek approval from ComReg to raise the cost of a postage stamp and other postal …

New Publications: Response to Consultation, Further Consultation and Draft Decision

ComReg has today published a Response to Consultation, Further Consultation and Draft Decision (ComReg 19/46) to address the high wholesale origination rates for certain classes …

Consequences of the repeal of the price cap on certain of the universal postal services – Open Consultation

Consequences of the repeal of the price cap on the universal postal services – ComReg 19/43   ComReg welcomes responses from all stakeholders to the question …

Price Cap for Calls & SMS Text Messages between EU States (intra-EU communications)

From 15 May 2019, the cost to Irish consumers for making calls or sending SMS text messages from Ireland to a fixed or mobile number …

Keep your phone number when switching provider

As a consumer you have the right to keep your home phone or mobile phone number. This means that if you choose to transfer or …

COMREG READY TO SUPPORT IMPLEMENTATION OF RURAL BROADBAND

The Commission for Communications Regulation (ComReg) has today welcomed the Government’s decision to appoint a preferred bidder for the provision of high-speed broadband in rural …

Premium Rate Services – Mobile Phone Barring Facility

ComReg wishes to advise consumers that they can avail of a facility to block premium rate Short Messaging Services (SMS) text messages and Multimedia Message …

Take measures to protect your business phone system

With two more long weekends fast approaching in May and June, ComReg recommends that any business that is concerned about the hacking of its telephone …

Safeguard your Business Phone System over Easter

Hacking of business phone systems can result in phone bills of thousands of Euros. In these incidents, hackers exploit security weaknesses in the phone system …

Business Phone System Hacking

Hacking of business phone systems can result in phone bills of thousands of Euros. In these incidents, hackers exploit security weaknesses in the phone system …

High Court makes an order against Yourtel prohibiting the overcharging of customers

On the 11 February 2019, the High Court made an order against Yourtel Limited prohibiting the overcharging of customers by Yourtel, including the charging of …