Scam Call Information

ComReg is aware that scam calls can take on many forms therefore ComReg advises consumers to be vigilant at all times. We would advise consumers …

Consumer Line – Storm Ophelia

ComReg’s Consumer Line is currently closed. This decision has been made in the interest of staff safety as a result of Storm Ophelia.  We apologise …

District Court convicts eir for incorrectly charging customers

On 9 October 2017, the Dublin District Court heard 5 cases taken by ComReg against Eircom Limited (“eir”) in relation to 9 counts of incorrect …

Spectrum Leases in Ireland: Response to Consultation on the Framework for Spectrum Leases in Ireland

This document (ComReg 17/82) is ComReg’s response to a public consultation (“Consultation 17/47”) on a framework for the ex-ante review of proposed spectrum leases in …

Text Relay Service Available

The Irish Text Relay Service (ITRS) translates text into voice and voice into text to facilitate a person with a hearing disability in making and …

Assessment of eir’s 2011-2012 Universal Service Fund Application

Assessment of eir’s 2011-2012 Universal Service Fund Application Assessment of the net cost and unfair burden for the period 2011-2012 ComReg welcomes responses from all …

BEREC moves forward on future monitoring of mobile and net neutrality issues and publishes a statement on NRAs competencies

BEREC Press Release During the last plenary meetings, BEREC decided to launch several public consultations on: a report analysing the impact of content and devices …

Vodafone credits customers €2,500,000 and pays €250,000 penalty

Vodafone Ireland Limited (“Vodafone”) has paid ComReg a penalty of €250,000 after an investigation found that the manner in which Vodafone had signed up Pay …

Contract Changes

Telecommunications service providers are entitled to change their contract terms and conditions once they notify subscribers not less than one month prior to the date …

Assessment of eir’s 2010-2011 Universal Service Fund Application Assessment of the net cost and unfair burden for the period 2010-2011

ComReg welcomes responses from all stakeholders to the questions set out in this consultation. ComReg will review and fully take into account all responses it …

ComReg invites submissions on ComReg’s Draft Postal Strategy Statement for 2018 – 2020

ComReg has published its Draft Postal Strategy Statement as ComReg Document 17/72 which sets out ComReg’s proposed strategic intents and related programmes of work for …

Electronic Communications:- Proposed Review of Measures to Ensure Equivalence in Access and Choice

ComReg may, where appropriate, specify requirements to be complied with by undertakings providing publicly available electronic communications services ( “Undertakings”) in order to ensure that …

ComReg consults on Non-Geographic Numbers

ComReg has launched a public consultation on the current 5 classes of “Non-Geographic Number” (NGN) – 1800 (Freephone), 1850 (Shared cost – fixed charge per …

Consultation on Proposed Release of the 410-415.5 / 420-425.5 MHz sub-band

In response to its Radio Spectrum Management Strategy 2016 (ComReg 16/49), ComReg observed that there were a number of parties interested in the 410-414 / …

ComReg offer consumer services using SLIS

ComReg’s Consumer Care Team currently offer consumer services via phone, email, post, online form, webchat and SMS. We have also recently launched a service for …

Code of Practice for Handling Complaints

Sometimes issues raised by consumers with their Electronic Communications Service Provider may not be resolved after the first attempt and may lead to the consumer …

ComReg sponsors lesson in Science and Technology in Action teaching aid

ComReg will sponsor a lesson in the Science and Technology in Action (STA) set of industry led lessons to support the teaching of science and …

‘Roam like at home’ – New EU mobile roaming retail prices have been introduced

On 15 June 2017, new EU mobile roaming regulations have been introduced. This means, when travelling in the European Union, Norway, Iceland and Lichtenstein, roaming …

Consultation on Price control obligations relating to Bundles

ComReg invites submissions to Consultation on Price control obligations relating to Bundles Further specification of the price control obligation not to cause a margin squeeze: FACO …

Outcomes of the 31st BEREC plenary meetings

During the 31st BEREC plenary meetings the Board of Regulators (BoR) adopted new Wholesale Roaming Guidelines and launched several public consultations on the draft BEREC …