What is electronic billing?
Your electronic or paperless bill from your service provider may be:- Sent to you by email; or
- Accessible through your online account; or
- Made available through a mobile app.
Phone and Internet Services
You have the option to request paper billing at no cost from your service provider if you:- cannot reasonably access or use an electronic bill after receiving it;
- have a disability.
Phone Services only (without Internet)
If you have a voice-only service and do not have broadband, you are entitled to a paper bill in the post at no cost from your phone service provider.Prepaid Services
If you have a pre-paid service, often seen with mobile plans, you have the right to request your transaction details from your service provider. Your service provider must give you these:- at no cost;
- in a format that you can access; and
- within a reasonable timeframe.
