Postal

Regulation 12 (1) of S.I. No. 616 of 2002 requires ComReg to set and publish quality of service standards in relation to the universal service. In accordance with this regulation ComReg has set quality of service standards in relation to transit times for single piece priority mail.

Targets of 94% next day delivery and 99.5% delivery within three days of posting have been set and published for An Post’s single piece mail items in Ireland.

Regulation 12 (3) of S.I. No. 616 of 2002 requires ComReg to measure the quality of service provided by An Post, and to publish a report of monitoring at least once a year. ComReg, after consultation with interested parties, decided to publish reports of monitoring of single piece mail items on a quarterly basis as well as to publish an Annual Report. The monitoring exercise is undertaken independently of postal operators and it is based on the statistical methods set out in the relevant European standard (EN 13850) approved by the European Standards Institute (CEN). CEN receives its mandate from the European Commission. ComReg has contracted with an independent organisation to undertake the measurement in accordance with this European standard.

The measurement system is continuous and results of An Post's performance are published by ComReg each quarter with year to date reports, culminating in an Annual Report each year. The measurement relates to single piece mail only, i.e., performance of large scale or bulk mailings are excluded from this measurement.


Click here to see the most recent results achieved by An Post which are available on our consumer website www.askcomreg.ie.