WHAT’S CHANGING?


STANDARDISED RETAIL TARIFFS

Calls to 1850, 1890, 0818, and 076 Non-Geographic Numbers (NGNs) are now included in call
bundles that include calls to landlines.

If a caller does not have a call bundle or they have used it up, these calls cost no more than
calling a landline.

Calls to these NGNs (including 1850) are charged or deducted from bundles on a per minute
basis.

Calls to 1800 numbers from both landlines and mobiles remain free. The cost of 1800 calls are
paid by the receiver.

Calls to 0818 are included in call bundles that include calls to landlines or, outside of bundle,
cost the caller no more than a call to a landline number. 0818 calls are paid for by the caller.

NGN CONSOLIDATION

From 1 January 2022 the number of NGN ranges will be reduced from five
(1800, 1850, 1890, 0818, and 076) to two (1800 and 0818). The 1850, 1890, and 076 NGNs will be
withdrawn and only 1800 Freephone and0818 Standard Rate NGNs will remain in use.

The lead-in period will allow organisations with 1850, 1890, or 076 NGNs to switch to new
contact numbers.

 

WHOLESALE DECISION

ComReg has introduced wholesale charges for 1800 NGNs which will lower the cost of an organisation
maintaining an 1800 NGN. These changes will result in a significant drop in charges for Service Providers
receiving 1800 calls from 1 May 2020.

These changes will also eliminate uncertainty and provide clarity for Service Providers and operators on 1800 costs.

WHY THE CHANGES?

Consumer satisfaction: With the introduction of the standardised retail tariffs (Standard Rate)
for 1850, 1890, 0818, and 076 NGNs, consumers will be able to contact useful services,
knowing how much it will cost to call and without the risk of unexpected charges.

Better consumer communication: The consolidation of the NGN ranges will help to ensure
that your callers have a clear understanding of what NGNs are and how to use them, helping to
strengthen and grow consumer communications.

Eliminate misunderstandings with consumers: Clearer costs of calling and a simple NGN
platform will help to eliminate consumer confusion when calling NGNs.

Transparency for Service Providers: The new wholesale charges will eliminate uncertainty and provide
transparency on the cost of maintaining 1800 Freephone and 0818 NGNs.

Reduced costs: The new wholesale charges will significantly reduce the cost of maintaining an 1800 Freephone
NGN for Service Providers from 1 May 2020. This will make the option of offering consumers with an 1800 Freephone
NGN more accessible to organisations.

For more information on the recent wholesale Decision see here.

 

WHAT DOES MY ORGANISATION HAVE TO DO?


STANDARDISED RETAIL TARIFFS

Consumers are now charged a standardised retail tariff when they call your NGN.
If you advertise your previous NGN call costs on your website or in other media,
you must update it immediately.

 

NGN CONSOLIDATION

If you have an 1800 or 0818 NGN

If your organisation currently has an 1800 or 0818 NGN you do not need to take action.
Your organisation will not be affected by NGN consolidation.

If you have an 1850 or 1890 NGN

From 1 January 2022, all 1850 and 1890 NGNs will be withdrawn and these numbers will no
longer operate.

If your organisation uses one of these NGNs, you should contact your operator as soon as
possible to begin the process of switching to a new contact number. Operators can advise
you of the alternative number options available, including 1800 and 0818 NGNs.

Calling an 1800 NGN is free to the caller. The organisation receiving the call (Service Provider or ‘SP’)
pays for the call.

For calls to an 0818 NGN, the caller pays. There is no call cost for the organisation receiving
the call.

Organisations that switch sooner will have more time to communicate their new number to
their customers. New 1800 and 0818 numbers will be assigned on a first come, first served basis.

If you have an 076 NGN

From 1 January 2022, all 076 NGNs will be withdrawn and these numbers will no longer
operate.

If your organisation uses an 076 NGN, you should contact your operator as soon as possible
to begin the process of switching to a new number. It is recommended that you move to a
geographic number (e.g. 01 XXX XXXX for Dublin).

HOW CAN MY ORGANISATION CHANGE ITS NUMBER?

Please contact your network operator in the first instance. Your operator will advise you on
alternative number options.

For 1800 and 0818 numbers, a number search facility is available at here

WHO SHOULD I CONTACT IF I HAVE QUESTIONS?


If you have additional questions relating to your NGN and/or any next steps that your
organisation needs to take, you should contact your operator as soon as possible.

ComReg’s NGN documents are here

Back to NGN homepage here