STANDARDISED RETAIL TARIFFS
Calls to 1850, 1890, 0818, and 076 Non-Geographic Numbers (NGNs) are now included in call
bundles that include calls to landlines.
If a caller does not have a call bundle or they have used it up, these calls cost no more than
calling a landline.
Calls to these NGNs (including 1850) are charged for or deducted from bundles on a per minute
Calls to 1800 numbers remain free for callers.
From 1 January 2022 the number of NGN ranges will be reduced from five
(1800, 1850, 1890, 0818, and 076) to two (1800 and 0818). The 1850, 1890, and 076 NGNs will be withdrawn and only 1800 Freephone and 0818 Standard Rate NGNs will remain in use.
Calls to 0818 Standard Rate numbers are included in call bundles that include calls to landlines. Out of bundle 0818 calls are charged at the “Standard Rate” which is no more than calling a landline.
1850, 1890 and 076 NGNs will no longer operate from 1 January 2022. The lead-in period will allow organisations with 1850, 1890, or 076 NGNs to switch to new contact numbers.
Changes to wholesale (operator-to-operator) charges for 1800 NGNs came into effect on 1 May 2020. These changes should lead to in a significant reduction in the costs of receiving 1800 calls for organisations.
This should also eliminate uncertainty on the cost of running 1800 numbers.