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WHAT DOES MY ORGANISATION HAVE TO DO?


CONTACT YOUR OPERATOR NOW

If your organisation uses an 1850, 1890 or 076 NGN, you need to contact your operator today.

To find your operator’s contact details please click the link here.

If your operator’s contact details are not listed, please contact your operator directly.

 

My organisation uses an NGN starting with 1850 or 1890…

…I need to contact my operator NOW to switch to an 1800 or 0818 NGN.

 

My organisation uses an NGN starting with 076…

…I need to contact my operator NOW to switch to a Geographic Number or, for inbound calling only, an 1800 or 0818 NGN.

 

My organisation uses an NGN starting with 1800 or 0818…

…I can continue to use my number as usual.

 

LET YOUR CALLERS KNOW ABOUT YOUR NEW NUMBER. 

Once you have been assigned your new phone number, let your callers and clients know straight away.

To do this, contact your callers and clients directly AND update all of your communications online and offline materials including your website, social media channels, signage, and packaging etc.

For more details on updating your organisation’s communications materials click here.

 

 

WHAT’S CHANGING?

NGN CONSOLIDATION

From 1 January 2022 the number of Non-Geographic Number (NGN) ranges will reduce from five to two.

1850, 1890, and 076 NGNs will be withdrawn.

1800 Freephone and 0818 Standard Rate NGNs will remain in operation.

If your organisation uses an NGN starting with 1850, 1890, or 076 you need to switch to a new contact number.

 

WHOLESALE DECISION

Changes to wholesale (operator-to-operator) charges for 1800 NGNs came into effect on 1 May 2020.

These changes mean a significant reduction in the costs of receiving 1800 calls for organisations.

This should reduce uncertainty on the cost of maintaining 1800 numbers.

 

STANDARDISED RETAIL TARIFFS

Calls to 1800 Freephone numbers remain free.

Calls to 1850, 1890, 0818 and 076 NGNs are included in call bundles that include calls to landlines. If a caller does not have a call bundle or they have used it up, these calls cost no more than calling a landline.

Calls to these NGNs are charged for or deducted from bundles on a per minute basis.

HOW CAN MY ORGANISATION CHANGE ITS NUMBER?


Please contact your network operator to arrange to have your number changed. 

The sooner you switch, the more time you will have to find a number that suits your needs.

1800 and 0818 numbers are assigned on a first come, first served basis.

An 1800 and 0818 number search facility is available here.

WHY THE CHANGES?

Reduced costs: The new wholesale charges significantly reduce the cost of maintaining 1800 Freephone numbers. This makes 1800 Freephone numbers more accessible to organisations and businesses.

Consumer satisfaction: Standardised retail tariffs (“Standard Rate”) for 1850, 1890, 0818, and 076 NGNs mean that callers can contact important services like yours, without the risk of unexpected charges.

Better consumer communication: These changes will help to ensure that your callers have a clear understanding of what NGNs are and how to use them, helping to strengthen consumer communications.

Transparency for Service Providers: On 1 May 2020 new wholesale (operator-to-operator) charges for 1800 NGNs came into effect. These changes mean lower costs for organisations using 1800 NGNs as contact numbers.  This should eliminate uncertainty and improve transparency on the cost of maintaining 1800 Freephone numbers.

WHO SHOULD I CONTACT IF I HAVE QUESTIONS?


For all queries regarding your NGN, contact your operator today.

ComReg’s NGN documents are here

Back to NGN homepage here