ComReg conducted an investigation into An Post Mobile’s compliance with regulatory obligations. In the investigation, ComReg raised concerns regarding:
- provision of contractual information;
- roaming charges within the EU;
- code of practice for complaints handling;
- refunds of credit for customers switching providers;
- contract change notifications; and
- mobile internet speed information.
- Providing a Contract Summary before you sign up to a contract;
- Allowing use of mobile services in the EU like at home;
- Having a Code of Practice for handling complaints;
- Refunding unused credit for prepaid services after switching providers;
- Notifying customers of any changes to the contract;
- Stating mobile internet speed information within your contract.
