On 5 July 2022 ComReg issued an Opinion of Non-Compliance1 to Virgin Media Ireland Limited2 (“Virgin”). ComReg found that Virgin’s conditions and procedures for contract termination acted as a disincentive to a consumer changing service provider.
Full details are in the Information Notice published on ComReg’s website.
Visit our switching section of our website for further information on your rights when changing providers.
If you are seeking a new mobile plan, a new landline package or planning to switch internet provider, ComReg Compare is our comparison tool which allows you to compare charges across service providers. The Compare engine helps you to select the best offer for you, based on your usage. For mobile, our tool also includes details of SIM only plans and plans with handsets for bill pay and pay as you go phones.
1 pursuant to Regulation 25(6)(b) of the European Communities (Electronic Communications Networks and Services) (Universal Service and User’s Rights) Regulations 2011
2 related to the Notification of a Finding of Non-Compliance issued on 23 September 2021