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08 December 2020 08 December 2020

What should eir customers who wish to make a complaint do?

Nuacht Tomhaltóra

If you are an eir customer and want to contact its customer complaints number (or via one of the other contact methods for complaints detailed on eir’s page at the link www.eir.ie/complaints/) eir customer complaints contact numbers are:

eir at Home 1800-200481
eir Business 1800-601701

ComReg understands that wait times for these complaint line numbers are substantially lower and more acceptable than eir’s general customer service number. Customers whose complaint has not been sufficiently dealt with by their service provider within 10 working days should contact ComReg who will then contact eir on their behalf to resolve the complaint. Please visit our Consumer Care webpage for more information.