The role of ComReg’s Consumer Care team is to provide information to all consumers on communication issues and to escalate complaints to service providers electronic communications (“ECS”), postal and premium rate service providers (“PRS”).
Where you have repeatedly attempted to contact your service provider to make a complaint formally without success, ComReg may intervene directly with the service provider on your behalf.
ECS complaints must be raised with the service provider within 12 months of the event occurring. All PRS complaints must be raised with the service provider within 3 months of the event occurring.
Where your complaint remains unresolved after 10 working days you may request ComReg’s assistance in resolving the complaint. ComReg will:
|Telephone||Telephone number - consumers: 01 8049668|
|Telephone number – business consumers: 01 8049707|
|Text||Text COMREG to 51500 (standard SMS rates apply) to receive a call back.|
|Text ASKCOMREG to 51500 (standard SMS rates apply) outlining the issue you need assistance with. We will respond to you by text.|
|IMPORTANT – Please use keyword ASKCOMREG in all text messages, including replies!|
|By Post||Commission for Communications Regulation,
Consumer Care, One Dockland Central, Guild Street,
Dublin, D01 E4X0
ComReg issues quarterly reports which set out for the previous quarter:
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[Updated on 8 December 2020]