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Making a complaint to your service provider

If you have a complaint about your mobile, home phone or broadband service, your service provider is required to have a Code of Practice for handling your complaint.

We have a page on our website with advice and information on what to expect when complaining to your service provider, which includes information on making complaints, the process for resolving complaints and where service providers must publish details of their Code of Practice.

If you have already complained to your service provider about your mobile, home phone or internet service, and it is not resolved after 10 working days, ComReg’s Consumer Care team may be able to assist you.

Visit our Consumer Care section on our website for details of how to contact us. We are available by webchat, online form, telephone, email, text message or by post. An Irish Sign Language facility is available on request and we have an appointed Access Officer to assist persons with disabilities to access our services.


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