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Protecting and Informing Consumers

Corporate Item
Division Item Description Output Time Year Status Doc
Retail e-Consultation on Quarterly Report e-Consultation on material by threshold for QR data Quarterly Report Q3 2008
Retail Quarterly Report Q2 '08 Quarterly Report Q3 2008
Managing the Radio Frequency Spectrum
Division Item Description Output Time Year Status Doc
Market Framework Personal Locator Beacons To regularise the use of PLB’s in Ireland Information Notice & Exemption order Q3 2008
Postal Regulation
Division Item Description Output Time Year Status Doc
Market Framework Quality of Service Monitoring - Report Q2 + YTD ‘08 Postal Quality of Service Monitor Report Q3 2008
Market Framework Quality of Service Monitoring - Report Q3 + YTD ‘08 Postal Quality of Service Monitor Report Q4 2008
Market Framework Residential and Business Postal Survey 08 Publication of ComReg's Postal Market Research Findings Report Q4 2008
Market Framework Quality of Service Monitoring - Report Q4 + Full Year ‘08 Postal Quality of Service Monitor Report Q1 2009
Market Framework Quality of Service Monitoring - Report Q1 ‘09 Postal Quality of Service Monitor Report Q2 2009
Regulating Electronic Communications
Division Item Description Output Time Year Status Doc
Retail Consumer Care Enhancement of www.callcosts.ie Revised website Ongoing
Retail Consumer Care Consumer Line: Provision of on-going complaints service Ongoing Ongoing
Retail Consumer Care Out-reach programme at chosen public events Event Ongoing
Retail Consumer Care Issue of Consumer Guides as relevant to address consumer issues and questions Ongoing Ongoing
Retail Consumer Advisory Panel ComReg hosts advisory panels to help inform its thinking in several key areas. Panel Meetings Ongoing
Retail ComReg Disability Forum ComReg hosts advisory panels to help inform its thinking in several key areas. Panel Meetings Ongoing
Retail ECAS Fulfil regulatory obligations in relation to monitoring, reporting on the QoS provided by a new Emergency Call Answering Service Operator. Determine the interim call handling fee for current ECAS operator. Ongoing
Retail Delivery of Key Consumer Messages & Information through media Ongoing
Market Framework Regulation of the .ie domain Consultation on general areas of interest to stakeholders Response to Consultation Q3 2008
Retail USO performance Publishing performance results for universal service provider Information notice Q3 2008
Retail USO performance Publishing performance results for universal service provider Information notice Q4 2008
Market Framework NIR Site Surveys Quarterly reports summarising the results of NIR site surveys conducted Information Notice Q4 2008
Market Framework NIR Site Surveys Quarterly reports summarising the results of NIR site surveys conducted Information Notice Q1 2009
Retail USO performance Publishing performance results for universal service provider Information notice Q1 2009
Market Framework Regulatory Framework for VoIP and VoB Review and update the current framework for Voice over IP/Broadband, factoring in any legislative changes. Consultation Q1 2009
Market Framework Regulatory Framework for VoIP and VoB Review and update the current framework for Voice over IP/Broadband, factoring in any legislative changes. Response to Consultation Q2 2009
Retail USO performance Publishing performance results for universal service provider Information notice Q2 2009
Market Framework NIR Site Surveys Quarterly reports summarising the results of NIR site surveys conducted Information Notice Q2 2009
Market Framework NIR Site Surveys Quarterly reports summarising the results of NIR site surveys conducted Information Notice Q3 2009

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