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Advice & Information

Key Topics

Broadband & Home Phone

Independent information on your broadband and home phone service.

Mobile

Advice on your mobile service, technology, roaming, and more.

Billing & Disputed Charges

Advice on billing issues you may have which may include disputed charges.

All Topics

Directory Hub

Information and Advice on Directory Enquiry Services  

Emergency Call Answering Service (ECAS)

Information and Advice on the Emergency Call Answering Service (ECAS)  

Roaming

Information and Advice on using your Mobile Phone Service whilst abroad.  

Scam Calls & Texts

What to do if you have received a Scam Call or Text Message (SMS)  

Switching Providers

Advice and Information regarding Switching your Service Provider  

Universal Service

Information on Universal Service Obligations (USO)  

Service Provider Accessibility Requirements

Information and Advice for Consumers with Disabilities  

Premium Rate

Advice and information regarding Premium Rate Services for Fixed and Mobile  

Contracts

Information and Advice on Telephony Contracts  

Postal

Information and Advice on Postal Services  

Non Geographic Numbers

Information on changes to Non Geographic Numbers (NGN)  

Consumer Care

Advice and Support from our Consumer Care team.  

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