All Topics

Billing & Disputed Charges

Advice on billing issues you may have which may include disputed charges.

Directory Enquiry Services

Information and Advice on Directory Enquiry Services

Emergency Call Answering Service (ECAS)

Information and Advice on the Emergency Call Answering Service (ECAS)


Information and Advice on using your Mobile Phone Service whilst abroad.

Scam Calls

What to do if you have received a Scam Call or Text Message (SMS)

Service issues

What to do if you are having any issues with your Services or Service Provider

Switching Providers

Advice and Information regarding Switching your Service Provider

Universal Service Obligations

Information on Universal Service Obligations (USO)

Unsolicited contacts & national directory database

Information on Directory Listings and Direct Marketing Preferences

Accessibility Requirements

Information and Advice for Consumers with Disabilities

Premium Rate Services

Advice and information regarding Premium Rate Services for Fixed and Mobile


Information and Advice relating to the current Covid-19 Pandemic


Information and Advice relating to your Telephony Services and Brexit


Information and Advice on Telephony Contracts


Information and Advice on Postal Services

Non Geographic Numbers

Information on changes to Non Geographic Numbers (NGN)