Billing & Disputed Charges
Advice on billing issues you may have which may include disputed charges.
Directory Enquiry Services
Information and Advice on Directory Enquiry Services
Emergency Call Answering Service (ECAS)
Information and Advice on the Emergency Call Answering Service (ECAS)
Roaming
Information and Advice on using your Mobile Phone Service whilst abroad.
Scam Calls
What to do if you have received a Scam Call or Text Message (SMS)
Service issues
What to do if you are having any issues with your Services or Service Provider
Switching Providers
Advice and Information regarding Switching your Service Provider
Universal Service Obligations
Information on Universal Service Obligations (USO)
Unsolicited contacts & national directory database
Information on Directory Listings and Direct Marketing Preferences
Accessibility Requirements
Information and Advice for Consumers with Disabilities
Premium Rate Services
Advice and information regarding Premium Rate Services for Fixed and Mobile
Covid-19
Information and Advice relating to the current Covid-19 Pandemic
Brexit
Information and Advice relating to your Telephony Services and Brexit
Contracts
Information and Advice on Telephony Contracts
Postal
Information and Advice on Postal Services
Non Geographic Numbers
Information on changes to Non Geographic Numbers (NGN)
Printed Phonebook Directory
Information and Advice on Alternatives to the Printed Phonebook Directory