Postal Regulation

The Communications Regulation (Postal Services) Act 2011 (“2011 Act”) fully opened the Irish postal market to competition.

ComReg’s role in the regulation of the postal services market is set by the 2011 Act and, in particular, the subset of postal services called the universal postal service, to be provided by An Post until 2023.

ComReg’s overarching statutory remit is to ensure the provision of an affordable universal postal service that meets the reasonable needs of all postal service users.

ComReg has a limited statutory remit to regulate An Post’s postal services which are not universal postal services.

ComReg has no role to regulate An Post in its capacity as a provider of various non-postal products and services including those which are provided at “post offices” as these are outside the definition of “postal services” and therefore such services are outside the regulatory remit of ComReg.

A number of postal service providers operate in Ireland and more information on ComReg’s statutory objectives in relation to the provision of postal services by these service providers is available in the Postal Regulation section.

Answers to some of the most frequently asked questions such as An Posts’ service obligations, authorisation requirements for service providers and how to make a complaint about postal services are also available.

ComReg’s current Postal Strategy Statement 2018 – 2020.