ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 October to 31 December 2025 (Q4 2025).
In summary in Q4 2025 ComReg’s Consumer Care team recorded:
- Approximately 9,600 consumer contacts, compared to 9,500 consumer contacts the previous quarter;
- 3,061 consumer queries and managed 515 consumer complaints. This is a 14% decrease in issues compared to Q3 2025;
- For Mobile Service Provider complaints, the median resolution time increased to 13 working days, compared to 9.5 working days in Q3 2025;
- The average number of complaints per 100,000 subscribers was 3.2;
- For Fixed Service Provider complaints, the median resolution time increased to 11 working days, compared to 10 in Q3 2025;
- The average number of complaints per 100,000 fixed voice lines increased to 5.8, compared to 3.7 in Q3 2025;
- The average number of complaints per 100,000 fixed broadband lines increased to 14.1, compared to 11.1 in Q3 2025.
ComReg Consumer Care
Our Consumer Care team provides advice and support if you have a query or complaint about a:- mobile, home phone or broadband service;
- premium rate service; or
- postal service.
