ComReg has published details of issues raised by consumers who contacted its Consumer Care team between 1 April to 30 June 2022.
In Summary in Q2 2022:
- ComReg’s Consumer Line answered 3,047 consumer queries and managed 361 consumer complaints.
- Of the issues reported to ComReg;
- There was a decrease of 61% for Premium Rate Services issues when compared to the same period in 2021.
- There was a decrease of 23% in Phone and Broadband issues when compared to the same period in 2021.
- The average number of mobile and fixed complaints per 100,000 subscribers decreased compared to Q1 2022.
- The median resolution time was 10 working days for mobile complaints and 11 working days for fixed complaints.
