It is important to be aware of your rights, save money, and make well-informed choices regarding your phone and broadband services. Many, but not all, service providers include automatic annual price increases in new contracts so it’s important to anticipate these when subscribing.
Automatic annual price increases in new contracts
Price increases can be calculated in different ways:
- Using inflation metrics such as the Consumer Price Index (CPI);
- Fixed percentage increases;
- Combination of CPI and fixed percentage;
- Set monthly amount.
Can my service provider change my contract and increase the price?
Yes, service providers can modify your contract if it has no built-in price increase, but they must follow strict rules:
- Provide at least one month’s notice before making changes;
- Send you a Contract Change Notification.
When to shop for a better deal
The best times to look for a new phone or broadband plan are:
- As you approach or finish your minimum contract period (your service provider must inform you of the contract’s end);
- If you have received a Contract Change Notification with a right to exit the contract without cost.
Money-Saving tip: Most of these price increases happen in April. By switching to a new 12-month contract in April, your price will remain stable until April of the following year, at which point, you can switch again. If you are switching, you can check if a provider without a built-in increase has a plan that meets your needs.
I’m still in contract – what are my options?
Before taking action, carefully review your contract details:
- Check the contract duration (most are between 12 and 24 months);
- Understand early termination charges;
- Investigate potential phone unlocking fees.
By staying informed and proactive, you can save money and find the best phone or broadband plans for your needs.
How do I find a cheaper deal?
Some service providers have not implemented built-in contractual price increases, so it’s worth shopping around. ComReg Compare helps you find broadband and phone plans without annual price increases, and it also provides details of the increases where they apply.
We have advice and information on annual price increases including:
- tips when entering a new contract;
- what you can do if your service provider increases its prices.
We also have more information on switching and contracts to help you, and our Consumer Care team is also available to assist you.
