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Before you begin:

If you have not already checked the mobile section of our website to see if the information there assists you with your query or complaint, please have a look prior to contacting us.

ComReg cannot act on your complaint with a mobile service provider until you have raised it with your service provider and their complaint handling process is completed. This is because the main responsibility for resolving a complaint lies with your service provider, as they have the direct relationship with you.

You should always contact your service provider first if you have a complaint or a query.

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