The letter iAbout Comreg IconAbout PRS IconAbout PRSAuthorise Postal ProvidersAuthorise Postal Providers IconBase Station Location IconRadio Tower broadcasting wavesBilling Option IconShow more billing options for this planView this sectionA rightward arrowCode of Practice IconCode of PracticeA weighing scalesCompare Services IconCompetition Law Enforcement IconCompetition Law EnforcementPerson holding their hand up with a question markComplaints and Queries IconCompliance Enforcement IconCompliance EnforcementComreg Investigations IconComreg InvestigationsGroup of peopleConsumer Services IconComReg ConsumerTwo people speaking with a speech bubblesGovernment building with flagCorporate Governance IconCoverage Map of IrelandCoverage MapPerson wearing a headsetCustomer Service IconArrow pointing downDownloadE-licencingE-licencing IconErrorA red sign with a white exclamation markFacebookThe Facebook LogoTwo Speech bubblesFeedback IconSquiggly line Iconfive_eight_gz IconOpen PadlockFreedom Act IconFrequency Allocations IconFrequency AllocationsStampGeneral Authorisation IconLandline PhoneHome Phone IconIndustry Forms IconIndustry FormsComReg IndustryA tall buildingInternational IconInternationalLaptop computerInternet IconJargon Buster IconJargon BusterGavel hammer used in courtLegislation IconLicense Exceptions IconLicense ExceptionsLicensing IconRolled Certificate with RibbonLiecense Ammendments Permissions IconLiecense Ammendments PermissionsLinkedinThe LinkedIn Logo - this link will open in a new windowMarket Analysis IconMarket AnalysisMarket Information IconMarket InformationMegaphoneMobile PhoneMobile Phone Iconnav-home-iconnav-home-icon-bluenav-home-icon-greenA folded newspaperIndustry News IconA folded newspaperNews and Press IconNounSubmit a consumer query or complaintPhone BookNumbering Naming Addressing IconShow other information about planOther Information IconShow payment options for this planPayment Options IconPDF logoPDF fileLocation DevicePersonal Locator Beacon IconEnvelopePostal IconPostBoxPostal Authorisation IconEuro symbolPremium Rate IconTest Trail One IconTest Trail OnePrice Control Accounting IconPrice COntrol AccountingProductsProducts IconPRS Number IconPRS NumberBlank PagePublications IconRadio SpectrumRadio Spectrum IconRadio Tower broadcasting wavesIndustry Radio Spectrum IconRegulation Of An Post IconList with a tick markSignal wavesRSS FeedSpectrum Awards IconSpectrum AwardsSpectrum Compliance IconSpectrum ComplianceJigsaw pieceStrategy IconTips Advice IconTips AdviceShapeTwitterThe Twitter Logo - this link will open in a new window
Home / Nuacht / Nuacht Tomhaltóra / ‘Roam like at home’ – New EU mobile roaming retail prices have been introduced

Please enter your email address below. If there are particular publication types or categories that you want to receive alerts for, please select them from the lists. If you do not select anything you will receive alerts for all publications.

Hold CTRL to select more than one

‘Roam like at home’ – New EU mobile roaming retail prices have been introduced

On 15 June 2017, new EU mobile roaming regulations have been introduced. This means, when travelling in the European Union, Norway, Iceland and Lichtenstein, roaming customers can ‘roam like at home’ and will be charged the domestic retail price for calls, texts and data.

So, if you are a mobile customer and have purchased a bundled services (i.e. a price plans that has specific call, text, and data allowances) any roaming usage is now deducted from that bundle.

However, this will be subject to a number of exemptions namely a fair usage policy and anti-abuse measures. In addition there are transparency measures, which continue to help roaming customers to manage their consumption and costs. ComReg advises that customers check with their roaming Service Provider to confirm their data allowance before travelling.

Basic information on arrival – customers who are roaming will continue to get a personalised SMS Message on entry into another Member State. This sets out the domestic retail price that applies, information on any fair usage policy and any charges in excess of limits and surcharges, free of charge phone number for more information and the number for emergency services. The customer has the right to request and receive free of charge more detailed information from a service provider.

Notification on consumption – customers will receive a notification when they have used the applicable fair use volume of data roaming services.

Alerting the customer of a pending surcharge – the customer will receive an alert when the financial limit of €50 ex vat has been reached (per monthly billing period).

Financial or volume limit on data roaming consumption – A consumer who data roams is automatically opted into a data price cap/alert of €61.50 (€50 ex VAT) unless they have requested not to receive the usage alert.

ContractsInformation on roaming is included in the details provided when a customer signs a contract for a mobile service.  Check your contract as the main characteristics of the roaming service must be set out including the specific tariff plan/s and types of services offered, together with any restrictions imposed on the use of services e.g. how any fair use policy is applied by reference to the main pricing, volume or other parameters of the provided regulated retail roaming services concerned.

For more information see our Roaming page or our Information Notice


Related News

Latest News

Was this page helpful?

    Thank you for your feedback.
    Your feedback will help us improve this site.

      Thank you for your feedback.
      Your feedback will help us improve this site.