Roaming in the EU
Mobile phone users across the EU benefit from ‘roam like at home’. This means that you can use your mobile service just like you would at home when travelling in the EU (as well as Iceland, Liechtenstein, and Norway).
When travelling in the EU you should:
- be informed about charges and any fair use data limit that may apply;
- be informed about services that may incur additional costs when calling from abroad, such as customer service numbers or helpdesks;
- be notified when you reach a fair use limit;
- be made aware of additional charges for using roaming services on so-called non terrestrial networks such as satellite networks available on airplanes or boats;
- get a reminder message of the 112 emergency service and options available to you;
- get spend alert notifications when you reach data roaming limits;
- be able to use mobile services in the same way as at home, where technically feasible.
