Each year on 15 March, the consumer movement celebrates World Consumer Rights Day which aims to raise global awareness of consumer rights and needs.
For this years’ World Consumer Rights Day, we want consumers to know their rights when dealing with their service provider, and to know that you have the right to redress when things go wrong.
ComReg’s Consumer Care team is here to help you deal with your communications (mobile phone, home phone, broadband, premium rate services) and postal service issue and to ensure your rights are upheld:
- We will inform you of your service provider’s obligations.
- If you have lodged a complaint, followed your service provider’s complaint procedures, and your complaint remains unresolved, we may be able to review the issue.
- In the case of mobile phone, home phone, broadband service premium rate services issues, we may be able to escalate it on your behalf to your service provider.
- We will also give you a realistic idea of the likely outcome of your complaint.
