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Consumer Complaints Guide

See our guide on consumer complaints about mobile phone, home phone, broadband, premium rate services and postal services

Please note, if your query becomes a complaint, in order to escalate the complaint with the service provider, ComReg will share the relevant complaint related personal details with that service provider.

Text

Text COMREG to 51500 (standard SMS rates apply) to receive a call back.

Text ASKCOMREG to 51500 (standard SMS rates apply) outlining the issue you need assistance with and we will respond to you by text. IMPORTANT – Please use keyword ASKCOMREG in all text messages, including replies!

Email our Consumer Care Team on consumerline@comreg.ie

Live Web Chat

Chat with a member of our Consumer Care Team about your query

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GDPR information: we have updated our Privacy Notice, which explains what personal information we collect and use about individuals, what we do with it and why. Here is a link to our updated Privacy Notice: /privacy/

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Irish Sign Language

Irish Sign Language facility is available on request.

 

GDPR information: we have updated our Privacy Notice, which explains what personal information we collect and use about individuals, what we do with it and why. Here is a link to our updated Privacy Notice: /privacy/

Query and Complaint Form

Is your case in relation to an existing case with ComReg?