Got a Question? - Commission for Communications Regulation

Back to Queries & Complaints

Our Consumer Team is available to assist you with your query and complaint from 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturday (excluding public holidays).

Live Web Chat

Chat with a member of our Consumer Team about your query

Web Chat

Query and Complaint Form

Is your case in relation to an existing case with ComReg?

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Fields marked with * are required

Case Type *

Category *

First Name *

Last Name *

Phone Number

Mobile Phone

Would you like us to update you about your query via SMS?

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Address 1

Address 2

Address 3

Town

County *

Country *

Eircode

Overview of Query or Complaint *

Further Details *

Telephone

01 8049668 for consumer queries

01 8049707 for business consumer queries

Email our Consumer Care Team

consumerline@comreg.ie for consumer queries

businessconsumers@comreg.ie for business consumer queries

Text

Text COMREG to 51500 (standard SMS rates apply) to receive a call back.

Text ASKCOMREG to 51500 (standard SMS rates apply) outlining the issue you need assistance with and we will respond to you by text. IMPORTANT – Please use keyword ASKCOMREG in all text messages, including replies!

Irish Sign Language

Irish Sign Language facility is available on request.

Consumer Complaints Guide

See our guide on consumer complaints about mobile phone, home phone, broadband, premium rate services and postal services. Or click to find the printable version or mobile optimised version of our guide.

Please note, if your query becomes a complaint, in order to escalate the complaint with the service provider, ComReg will share the relevant complaint related personal details with that service provider.

GDPR information: we have updated our Privacy Notice, which explains what personal information we collect and use about individuals, what we do with it and why. Find our updated Privacy Notice here.