ComReg notifies Virgin Media of non-compliance
ComReg has notified Virgin Media of a finding of non-compliance under its obligations with the Universal Service Regulations.
ComReg found that Virgin Media’s following conditions and procedures for contract termination acted as a disincentive to a consumer changing service provider:
- The requirement to provide 30 days notice when changing service provider (outside of fixed term contract);
- The lack of information regarding cancellation in writing and the requirement in almost all instances to speak to a Virgin Media agent on the phone prior to the cancellation being actioned by Virgin Media;
- The requirement to engage in save activity with Virgin Media.
Virgin Media has until 4 May 2021 to state its views.
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