During the second quarter of 2022 (April to June), ComReg’s consumer news and publications included the following:
Our consumer news informed consumers of scam WhatsApp texts being sent to consumers and we published a set of Frequently Asked Questions about scam calls and scam texts. In addition, we answered some common consumer questions about Premium Rate Services (PRS). PRS are goods and services that you can buy by paying for them with your landline or mobile phone. We also informed consumers that broadband speeds information is in their contract, following our publication of the 2022 Report on the implementation of EU Open Internet Access Regulations in Ireland.
We advised consumers to visit our coverage map or download our iOS or Android app to view our predicted outdoor 2G, 3G and 4G mobile coverage for 10 Mobile Service Providers in Ireland. Our mobile coverage map and app is one are some of ComReg’s consumer tools and resources and the coverage data was updated in April. We also advised consumers on how to shop around for a better mobile, landline or broadband deal if a service provider increases its prices.
In respect of research and reports our consumer news highlighted the Q1 Consumer Line Statistics with details of issues raised by consumers who contacted its Consumer Care team during the first three months of 2022. ComReg also published Irish Text Relay Service (ITRS) Take-Up and Usage Statistics for the period July 2021 – December 2021. In addition, we published information on the implementation of EU Roaming Regulation by Irish mobile companies.
Finally, our compliance work was highlighted in consumer news when Three issued €334,970 in refunds to customers and paid ComReg €30,000 on foot of a ComReg investigation that found Three had overcharged customers when roaming.