Roaming in the EU
Mobile phone users across the EU benefit from free ‘roam like at home’ roaming. Roam like at home means that you can use your mobile service in the same way as you can at home when travelling abroad in the EU. When travelling in the EU you should:- be informed of charges, any fair use data limit that may apply and how to access the 112 emergency number free of charge;
- be informed about types of services that can bring additional costs that can be free of charge or cost less when phoning from home, such as customer service numbers or helpdesks;
- be notified when you reach a fair use limit;
- be informed about additional charges for using roaming services on so-called non terrestrial networks such as a satellite network provided on board an aircraft or boat;
- receive a message to remind you of the 112 emergency facility and available alternatives;
- be able to use mobile services in the same way as at home, where technically possible.
