ComReg is committed to:
The website currently has Level AA conformance to the Web Content Accessibility Guidelines (WCAG) 2.0. Our most recent web accessibility audit for this website was carried out between 3 and Nov 17, 2016.
We are aware of some areas on the website where we could improve accessibility. We are currently working to achieve this. We hope that this website will achieve “Level AAA” conformance to the Web Content Accessibility Guidelines (WCAG) 2.0 and are committed to ensuring we continue to achieve Level AA conformance as a minimum.
|Areas for improvement, time-lines for improvement, and alternatives|
|Section of website||Need for improvement||Time-line for improvement||Alternative access|
|Use of tables||Tables and their content need to be tagged properly||This is an ongoing process||Not Available|
|PDF Downloads||PDFs are created to be as accessible as possible however there is always room for improvement as technology advances.||This is an ongoing process||ComReg is happy to provide alternative versions of documents when requested, as per Disability Act 2005.|
We welcome feedback on the accessibility of this website.
Keyboard/Screen reader navigation – to assist users who do not navigate the site using a mouse or other assistive technologies.
Skip to content link – to assist users who do not navigate the site using a mouse or other assistive technologies.
Accessible images – to inform users using a screen reader or other assistive technologies of an images contents.
Accessible forms – to assist all users submitting forms on our site.
Accessible tables – to inform users using a screen reader or other assistive technologies of table content.
Colour contrast – to assist users who have difficulty with colour.
Font size changing – to assist users with vision issues.
Correctly structured content with good heading usage – to assist users using screen readers or other assistive technologies and to generally increase readability.
Useful link text (descriptive links, not just “click here”) – to inform users using screen readers or other assistive technologies.
Document accessibility – to assist users using screen readers or other assistive technologies and to generally increase readability.
Cross Browser compatibility ? Ensure consistency in layout and navigation across all browsers and avoid bugs which may cause a user to be confused.
BrowseAloud – an assistive tool that adds speech, reading, and translation to our website; facilitating access and participation for people with Dyslexia, Low Literacy, English as a Second Language, and those with visual impairments.
All service providers are required to publish an Accessibility Statement on their websites. The accessibility statement should set out how your service provider ensures that information regarding their products and services, including all information provided to the majority of end-users, is accessible for disabled end-users. The Accessibility Statement should contain:
Accessible Complaints Handling Procedures
Accessible Complaints Handling Procedures Information
Information in respect of your service provider’s complaints handling procedures, including its Code of Practice, must be accessible in a number of formats, to include but not limited to Braille, Audio, Regular print, Large print, Easy to read, Understandable and Online versions of each format (on the Disability Section of the Undertaking’s website) and all of these formats must be printable.
Accessible Top-Up Facility for Pre-Paid Mobile Users
Service providers providing pre-paid mobile services are required to provide an SMS top-up facility for customers with a disability where
Accessible Directory Enquiries
If you are unable to use the phone book because of a vision impairment and/or have difficulty reading the phone book contact your Service Provider who will offer the use of a directory enquiry service free of charge. To avail of the service you will need to get your doctor to provide a certification that confirms your medical condition.
If you require your bill and details of the transactions in a medium properly accessible to you (including Braille) please contact your Service Provider.
Accessible Facility to Test Compatibility of Terminal Equipment or appropriate returns policy
If you would like to buy a phone or some other equipment from your Service Provider but if you are unsure if you can use it if you have a hearing aid or have a cochlear implant, your Service Provider must offer you one of the following choices,
To avail of the service you will need to get your doctor to provide a certification that confirms your medical condition.
Every service provider selling terminal equipment must have staff in the retail shop who are trained in the use of terminal equipment and are adequately equipped to address any queries raised by disabled end-users in advance of purchase.
Accessible Website information
Every service provider is required to ensure that comprehensive and up to date information regarding its products and services that are of relevance to people with disability are accessible. The means that you should be able to click from the home page of your Service Providers website to access the Disability Section of that website.
Accessible Contract Information
All contractual information must be accessible and up to date. This includes notifications in respect to any changes to your contract that are set out in the Universal Service Regulations.
Facility for Customers with Disabilities to Register Requirements
Every service provider is required to maintain a facility for you to register your requirements if you choose to do so. The register subject to your consent, will contain the following:
Text Relay Service
eir working with other operators has developed an enhanced Text Relay Service the Irish Text Relay Service (ITRS). The full details of the service, including an ISL video description of the service, are available at www.itrs.ie.
ITRS translates text into voice and voice into text to facilitate a person with a hearing disability in making and receiving calls in the Republic of Ireland. Calls are relayed through an ITRS agents who performs this translation. ITRS customers can make and receive text relay calls as per their chosen plan using a range of PC or mobile media devices. The ITRS App is available on iOS through the App Store, on Google Play for android or via your PC using the ITRS web client. The service is available 24 hours a day.
To use the ITRS app you must first register the phone number you will be using to make and receive calls on the app. Please click here to register and you can also access details on how to make and receive calls and other important app features.