The letter iAbout Comreg IconAbout PRS IconAbout PRSAuthorise Postal ProvidersAuthorise Postal Providers IconBase Station Location IconRadio Tower broadcasting wavesBilling Option IconShow more billing options for this planView this sectionA rightward arrowCode of Practice IconCode of PracticeA weighing scalesCompare Services IconCompetition Law Enforcement IconCompetition Law EnforcementPerson holding their hand up with a question markComplaints and Queries IconCompliance Enforcement IconCompliance EnforcementComreg Investigations IconComreg InvestigationsGroup of peopleConsumer Services IconComReg ConsumerTwo people speaking with a speech bubbles Government building with flagCorporate Governance Icon Coverage Map of IrelandCoverage MapPerson wearing a headsetCustomer Service IconArrow pointing downDownloadE-licencingE-licencing IconErrorA red sign with a white exclamation markFacebookThe Facebook LogoTwo Speech bubblesFeedback IconSquiggly line Iconfive_eight_gz IconOpen PadlockFreedom Act IconFrequency Allocations IconFrequency AllocationsStampGeneral Authorisation IconLandline PhoneHome Phone IconIndustry Forms IconIndustry FormsComReg IndustryA tall buildingInternational IconInternationalLaptop computerInternet IconJargon Buster IconJargon BusterGavel hammer used in courtLegislation IconLicense Exceptions IconLicense ExceptionsLicensing IconRolled Certificate with RibbonLiecense Ammendments Permissions IconLiecense Ammendments PermissionsLinkedinThe LinkedIn Logo - this link will open in a new windowMarket Analysis IconMarket AnalysisMarket Information IconMarket InformationMegaphoneMobile PhoneMobile Phone Iconnav-home-iconnav-home-icon-bluenav-home-icon-greenA folded newspaperIndustry News IconA folded newspaperNews and Press IconNounSubmit a consumer query or complaintPhone BookNumbering Naming Addressing IconShow other information about planOther Information IconShow payment options for this planPayment Options IconPDF logoPDF fileLocation DevicePersonal Locator Beacon IconEnvelopePostal IconPostBoxPostal Authorisation IconEuro symbolPremium Rate IconTest Trail One IconTest Trail OnePrice Control Accounting IconPrice COntrol AccountingProductsProducts IconPRS Number IconPRS NumberBlank PagePublications IconRadio SpectrumRadio Spectrum IconRadio Tower broadcasting wavesIndustry Radio Spectrum IconRegulation Of An Post IconList with a tick markSignal wavesRSS FeedSpectrum Awards IconSpectrum AwardsSpectrum Compliance IconSpectrum ComplianceJigsaw pieceStrategy IconTips Advice IconTips AdviceShapeTwitterThe Twitter Logo - this link will open in a new windowec-networkec-networkEC SignalEC Signalec-checklistec-checklistec-deviceec-deviceec-peopleec-peopleec-speechec-speechXThe X Logo - this link will open in a new window
Home / Advice & Information / Phone and Broadband Service Upgrades / Home phone and broadband service upgrades

Home phone and broadband service upgrades

This page contains:

  • What does internet over fibre broadband mean for my service?

  • Can I keep my home phone service?

  • Will I need new equipment?

  • What other devices do I need to consider?

  • What happens in a power cut?

Up to now, home phone and internet services were received by being connected into a socket in the wall which connects to either standard copper wires between telephone poles or a coaxial/analogue cable in a city or town. Home phone and internet services may also have been received from wireless internet signal from a mast outside. The copper networks are old and are becoming harder and more expensive to maintain.

Replacing these networks with fibre will ensure that we continue to have reliable broadband and home phone services available. These changes are taking place all over the world.

This means, the technology that we currently use to make landline phone calls will be upgraded over the next few years. Landline phone calls will be delivered over a digital technology, called Voice over Internet Protocol (VoIP). Also referred to as ‘digital phone’ or ‘digital voice’.

What does internet over fibre broadband mean for my service?

Fibre broadband is a fast and reliable technology for the delivery of internet services. Fibre broadband enables the seamless use of multiple devices connected to the internet at the same time – smartphones, TV services, computers, smart speakers as well as your home phone service.

Can I keep my home phone service?

You can still keep your home phone service over your fibre broadband internet.

A home phone service over fibre broadband (Voice over Internet Protocol (VoIP)), can still use a standard telephone handset, but it will be plugged into the internet modem instead of into a socket in the wall.

Will I need new equipment?

Your provider should arrange to supply the equipment needed to keep you connected. If you need any new equipment to make your landline phone work – for example, a new modem, new telephone handset or if you need a new broadband service installed, your provider can arrange this.

What other devices do I need to consider?

Certain devices such as care alarms, personal alarms, security alarms and fax machines may be connected to your landline. If you have a device like this, it might need to be replaced or reconfigured to continue working once you move to a VoIP service.

What happens in a power cut?

If there is a power cut to the home and the internet stops working, the phone service and devices dependant on the broadband connection will not work either.

Your mobile provider should clearly disclose any limitations and impacts of the service including in the event of a power failure within the terms and conditions of your contract.

One option available to you to mitigate against a risk of temporarily losing a telephone or internet access during a power cut, is the use of a mobile phone. It is important to ensure the mobile phone is kept charged.

In addition, you can use a battery backup device to power your modem to be able to continue to use your home landline telephone service to make and receive calls, on a temporary basis, during a power outage.

There are currently battery backup devices available on the market that you can purchase or your service provider can advise you.

Was this page helpful?

    Thank you for your feedback.
    Your feedback will help us improve this site.

      Thank you for your feedback.
      Your feedback will help us improve this site.