If you are entering into a contract for phone or broadband services, it’s important to consider some key aspects. We have information and advice to help you and have outlined some important things to consider;
- Before you enter a contract; It’s important that you shop around to get the best value offer for the service you’re looking for. A service provider should provide you with a Contract Summary before concluding a contract with you.
- While you’re in a contract; When you sign up to a contract and you change your mind, you may have a right to cancel it during a “cooling-off” period. The rules around the cooling-off period are different depending on how you signed up to the contract. You should check your contract terms for more information.
- When your contract comes to an end; In the lead up to your contract minimum term expiry date, the service provider must send you a contract notice to let you know that your contract is coming to an end and tell you how you can cancel the contract. You should also receive ‘best-tariff advice’ from your provider relating to your service. This should address the best tariff, price plan or bundle that suits your needs.
