Communication and Engagement with consumers is critical to ensure consumers know their rights at all stages of the consumer journey and particularly the new consumer rights that apply under the EECC.
Our communication and engagement activities include direct contact with individual end-users by phone and email, through outreach events, the provision of information through our website and on social media, and indirect engagement through the media. We also engage through contacts with representative bodies including the consumer advisory panel, and we gather information about end-user needs through research and reports. We keep this mix of engagement channels under review to ensure continuing effectiveness.
To promote the interests of end-users, we can rely on our regulatory powers and also seek to use our influence with other regulatory bodies and with industry. We aim to be an effective advocate for consumers.