Accessible Complaints Handling Information
Information in respect of your service provider’s complaints handling procedures, including its Code of Practice, must be accessible in a number of formats, to include but not limited to Braille, Audio, Regular print, Large print, Easy to read, Understandable and Online versions of each format (on the Disability Section of the Undertaking’s website) and all of these formats must be printable.
• Service Providers must provide an accessible means to contact customer services in order to lodge a complaint and/or make an enquiry.
• Service Providers must offer the ability to nominate a third party to deal with complaints and/or enquiries on behalf of the customer.
• All staff handling your complaint must have been trained to appropriately deal with your requirements.
Information regarding accessible complaints handling procedures and Service Provider code of practice. Link [https://www.youtube.com/watch?app=desktop&v=7jgW6VCs7tM&feature=youtu.be]
Information regarding Service Providers obligations to provide accessible complaints procedures. Link [https://www.youtube.com/watch?app=desktop&v=NX9_1a30YFM&feature=youtu.be]