Accessible Facility to Test Compatibility of Terminal Equipment or appropriate returns policy
If you would like to buy a phone or some other equipment from your Service Provider but if you are unsure if you can use it if you have a hearing aid or have a cochlear implant, your Service Provider must offer you one of the following choices,
• a facility to test the terminal equipment at your Service Provider’s retail shops, in advance of purchasing or
• a returns policy which allows for terminal equipment which has not been tested in advance of purchase to be returned because it does not meet specific hearing needs.
To avail of the service you will need to get your doctor to provide a certification that confirms your medical condition.
Every service provider selling terminal equipment must have staff in the retail shop who are trained in the use of terminal equipment and are adequately equipped to address any queries raised by disabled end-users in advance of purchase.
Information for hearing aid or cochlear implant users who wish to purchase phone terminal equipment. Link [https://www.youtube.com/watch?app=desktop&v=Aeai1alP728]