Report an Interference Issue

Raise a Compliance or Interference concern to ComReg.

1. In order to respond to complaints of RFI more effectively, ComReg has introduced a radio frequency interference (RFI) reporting protocol for all complaints. This protocol requires complainants to provide focused and in-depth information to assist ComReg in its triage and prioritisation of complaints.
2. This protocol makes clear that ComReg cannot investigate a report of RFI unless it is satisfied that the interference is 'harmful', outside of the complainant's control and that all reasonable steps have been taken by the complainant to minimise the effect.
3. Once a complainant is satisfied that the interference it is experiencing is, in its view, harmful, outside of its control and that the affected apparatus is functioning correctly, then a complaint can be submitted using the complaint form, accompanied by all supporting material.
4. ComReg acknowledges all complaints received on the day of receipt. Complaints received outside of work hours are acknowledged on the next working day. Please note: ComReg’s hours of work are 9:00 am to 5.30 pm, Monday to Friday. ComReg staff do not operate on an “on call basis”.