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ComReg issues opinions of Non-Compliance

On 20 May 2020, ComReg issued opinions of Non-Compliance to Digiweb, Pure Telecom, Three Ireland, Virgin Media and Vodafone in respect of obligations under the …

Protecting your business phone system

Whether working remotely during the Covid-19 pandemic or closing the office this long weekend, ComReg reminds any business that is concerned about the hacking of …

ComReg’s Consumer Care complaints handling service

ComReg reminds you that if you have a complaint relating to your mobile, home phone or broadband service provider, ComReg can intervene on your behalf …

Market Research: Impacts of Covid-19 on home broadband usage

Broadband access an important link for many: 3 in 5  have seen an increase in home broadband usage due to Covid-19   ComReg has today …

ComReg Publishes Consumer Line Statistics Report Q1 2020

ComReg published quarterly statistics on issues raised by consumers who contacted its Consumer Care team between 1 January to 31 March 2020. In Q1 2020, …

Irish Text Relay Service (ITRS) during COVID-19 restrictions

We remind consumers who are deaf or hard of hearing that they can use the Irish Text Relay Service (ITRS) when making and receiving calls …

ComReg launches new awareness initiative on premium rate services

ComReg explains how you can text STOP or opt out via your mobile operator if you want to stop premium rate texts. Watch our video and …

Compare service providers and their offers with a visit to Comreg.ie/compare

We’re all spending a lot of time at home these days with more people than ever before going online. Some of us are working from …

New Job Opportunity: Spectrum Intelligence & Investigations Manager

ComReg is currently hiring a Manager for the Spectrum Intelligence & Investigations Unit. Within Market Framework, the Spectrum Intelligence and Investigations Unit (“SIIU”) is responsible …

ComReg welcomes Telecoms Industry commitments to assist consumers during COVID-19

ComReg has welcomed the announcement by Telecommunications Industry Ireland, the IBEC group for the sector, that the main electronic communications providers have signed up to …

Scam calls advice for consumers

ComReg is aware that scam calls may be occurring at the present time and advises consumers to be mindful of this at all times. We …

Minister Bruton and ComReg sign regulations to make additional spectrum available to boost mobile and broadband capacity

The Minister for Communications, Climate Action and Environment Richard Bruton TD and ComReg have signed regulations enabling ComReg to release additional rights of use for …

Calculating penalties for Access Regulations breaches  – Open Consultation

Calculating penalties for Access Regulations breaches  – Open Consultation Find the full document here. ComReg welcomes responses from all stakeholders to the questions set out …

ComReg to release more radio spectrum to boost mobile phone & broadband capacity

The Commission for Communications Regulation (ComReg) has today moved to release extra radio spectrum to provide additional capacity for mobile phone and broadband provision due …

How to Top-up a ‘Pay As You Go’ mobile phone account without leaving your home

We understand the importance of being able to keep in contact with our family and friends at this critical time, especially for the most vulnerable …

Consumer Line COVID-19 operations update

Our Consumer Line is currently operating as normal and we are continuing to provide our services to you. ComReg’s Consumer team is available to assist …

Update on ComReg operations and Covid-19

In keeping with Irish Government recommendations most of the Commission for Communications Regulation’s operations are currently being delivered by staff working remotely. We would kindly …

ComReg publishes Quarterly Key Data Report – Q4 2019

  The Commission for Communications Regulation (ComReg) today released its Quarterly Key Data Report on the Electronic Communications market for the period (1 October to …

ComReg launches new campaign ‘How to get the best out of our mobile experience’

ComReg has launched a new campaign to explain the factors that may affect the quality of our mobile coverage experience and what we can do …

Virgin Media agrees to refunds and other consumer measures following a notification of non-compliance

On the 27 February 2020, ComReg entered into a Settlement Agreement with Virgin Media relating to a Notification of a Finding of Non-Compliance issued by …