WHAT’S AN NGN?


A NGN, short for ‘Non-Geographic Number’, is any phone number beginning with 1800, 1850,
1890, 0818, or 076.

NGNs are used by Irish businesses, charities, and other organisations to deliver services like
helplines, public services, and banking.

WHAT’S CHANGING?

LOWER-COST OF CALLING NGNs

Calls to 1850, 1890, 0818 and 076 NGNs are now included in call bundles that include landline calls.
Outside of bundle they cost no more than calling a landline.

Consumers should note that all calls to these NGNs (including 1850) are deducted from bundles on
a per minute basis or in the absence of a bundle, charged on a per minute basis.

If you have any concerns in relation to your current price plan, check with your phone operator.

Calls to 1800 numbers from both landlines and mobiles remain free.

 

THE NUMBER OF NGN RANGES WILL BE REDUCED

From 1 January 2022, the number of NGN ranges will be reduced from five (1800, 1850, 1890,
0818 and 076), to two (1800 and 0818). All NGNs apart from 1800 Freephone and 0818
Standard Rate will be withdrawn.

The lead-in period will allow organisations with 1850, 1890 and 076 NGNs to switch to new
contact numbers.

WHY THE CHANGES?


Easy to reach: By simplifying NGNs, services will be easier to access.

Lower costs: Calls to 1850, 1890, 0818, and 076 NGNs are either included in your call bundle
or cost no more than calling a landline.

Reduced ‘bill shock’: You will know how much it will cost to call NGNs and will be at reduced
risk of ‘bill shock’ due to calling.

WHAT DO I HAVE TO DO?

If you already have a bundle of call minutes that includes calls to landlines, you don’t have to do anything.

If you call NGNs, you may wish to consider a plan with bundled call minutes.

Over the next two years, organisations that currently use 1850, 1890, or 076 NGNs will either
inform you of their new number or advertise it online and/or in other media.

Their new numbers will come into effect between now and the end of 2021.

Back to NGN homepage here.