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  • Regulatory Policy

Missed and Delayed Service and Installation Appointments – End-User Compensation. Response to Consultation 24/89 and Decision on switching and porting appointments

Consultation Response,Decision
Posted: 4th June 2025
Reference Number: ComReg 25/33

Information Notice - Appointment of Adjudicators under section 76 of the Communications Regulation and Digital Hub Development Agency (Amendment) Act 2023

Information Notice
Posted: 14th May 2025
Reference Number: ComReg 25/27

Code of Practice for Complaint Handling; Review of Minimum Requirements for ECS Providers

Consultation
Posted: 22nd April 2025
Reference Number: ComReg 25/23

General Authorisation with Updated Legislative References

Guidelines
Posted: 2nd April 2025
Reference Number: ComReg 25/21

Access to the File Policy in respect of investigations by ComReg under the Communications Regulation and Digital Hub Development Agency (Amendment) Act 2023

Information Notice
Posted: 26th March 2025
Reference Number: ComReg 25/16a

Consultation on ComReg’s Access to the File Policy in respect of investigations under the Communications Regulation and Digital Hub Development Agency (Amendment) Act 2023

Consultation,Information Notice
Posted: 26th March 2025
Reference Number: ComReg 25/16

Annex 1 - End-user Complaints Reporting and Data Provision; Proposed Complaints Data Workbook

Consultation,Annex
Posted: 28th February 2025
Reference Number: ComReg 25/12a

End-user Complaints Reporting and Data Provision

Consultation
Posted: 28th February 2025
Reference Number: ComReg 25/12

Schedule 3 Customer Charter Data Dictionary and Reporting Template

Consultation,Annex
Posted: 16th January 2025
Reference Number: ComReg 25/05a1

Appendix D Submissions to Consultation 23/14

Consultation Submissions,Annex
Posted: 16th January 2025
Reference Number: ComReg 25/05d