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  • Consumer Issues

Missed and Delayed Service and Installation Appointments – Response to Consultation 24/89

Consultation Response
Posted: 4th June 2025
Reference Number: ComReg 25/33C

Missed and Delayed Service and Installation Appointment - RIA

Regulatory Impact Assessment
Posted: 4th June 2025
Reference Number: ComReg 25/33B

Missed and Delayed Service and Installation Appointments – End-User Compensation. Response to Consultation 24/89 and Decision on switching and porting appointments

Consultation Response,Decision
Posted: 4th June 2025
Reference Number: ComReg 25/33

ComReg Consumer Care Statistics Report Q1 2025

Information Notice
Posted: 6th May 2025
Reference Number: ComReg 25/26

District Court Prosecution - Yellowcom

Information Notice,Enforcement Actions
Posted: 29th April 2025
Reference Number: ComReg 25/25

ComReg vs Virgin Media Ireland Ltd. [2025] IEHC 66 – Outcome

Information Notice
Posted: 28th April 2025
Reference Number: ComReg 25/24

Code of Practice for Complaint Handling; Review of Minimum Requirements for ECS Providers

Consultation
Posted: 22nd April 2025
Reference Number: ComReg 25/23

General Authorisation with Updated Legislative References

Guidelines
Posted: 2nd April 2025
Reference Number: ComReg 25/21

An Post Mobile to come into compliance, to pay a penalty of €45,000 to ComReg, and to issue refunds of €25,600

Information Notice
Posted: 28th March 2025
Reference Number: ComReg 25/19

Annex 1 - End-user Complaints Reporting and Data Provision; Proposed Complaints Data Workbook

Consultation,Annex
Posted: 28th February 2025
Reference Number: ComReg 25/12a