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  • Quality of Service

Telecoms regulator directs Cable/MMDS operators on Code of Conduct for Customers

Media Release
Posted: 6th April 2001
Reference Number: PR060401

Telecoms Regulator to establish a Directory Information Service Forum Consumer Code of Conduct to be developed

Media Release
Posted: 2nd April 2001
Reference Number: PR020401b

Codes of Practice by Cable and MMDS operators for handling consumer complaints - Decision Notice D6/01 and Response to the Consultation

Decision
Posted: 1st January 2001
Reference Number: 01/22

Report on eircom's Draft Code of Conduct for Selling Practices

Consultation Response
Posted: 1st January 2001
Reference Number: 01/16

eircom's Draft Code of Conduct for Selling Practices with draft provisions on CPS and Number Portability - Response to the Consultation

Consultation Response
Posted: 1st January 2001
Reference Number: 01/05

Service Levels Provided to Other Licensed Operators by Operators with Significant Market Power - Consultation Paper

Consultation
Posted: 1st January 2001
Reference Number: 01/92

Network Resilience - Consultation Paper

Consultation
Posted: 1st January 2001
Reference Number: 01/77

Regulation of Universal Postal Services - Quality of Service Standards to be achieved by An Post - Decision Notice D14/01 & Response to Consultation

Decision
Posted: 1st January 2001
Reference Number: 01/73

Codes of Practice for the Handling of Consumer Complaints by Telecommunications Operators - Decision Notice D13/01

Decision
Posted: 1st January 2001
Reference Number: 01/67

Summary of final determination of the ODTR regarding a complaint by Esat against eircom alleging discriminatory routing by eircom for CPS calls - Dispute Resolution Determination Number 01/01

Dispute
Posted: 1st January 2001
Reference Number: 01/62