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Three refunds 7,000 customers

ComReg has notified Three of a finding of non-compliance under its obligations with the Premium Rate Services (PRS) Code of Practice1 and the conditions of its PRS licences.

Three has refunded a total of €26,000 to 7,000 customers who were charged in excess of the actual cost of PRS SMS.

Three has until 28 November 2022 to remedy the non-compliance.

Full details are in the Information Notice published on ComReg’s website.

Premium Rate Services

Visit our dedicated section on Premium Rate Services (PRS) on our website where you will find further information on:

  • What a Premium Rate Service is;
  • How to stop or bar a PRS;
  • A facility called Service Checker to check a Premium Rate Service name or number.


1 Code of Practice Premium Rate Services (ComReg Decision D03/14)



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