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Your Service Provider must have a Code of Practice for Complaint Handling

A service provider’s code of practice for complaint handling contains all of the details you need to know if you want to make a complaint, including how to contact your service provider, when you can expect an acknowledgement and response to your complaint, and what the procedures are for resolving your complaint including the referral to ComReg, if needed.

For further details please click here.

 

 

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