You should be able to unsubscribe from a Premium Rate Service (PRS) by texting the word STOP to the five-digit number. You should be unsubscribed within 24 to 48 hours.
SLA Digital refunded €8,872 to 364 customers following a ComReg investigation. Customers were unable to unsubscribe by sending “stop” to the PRS short code number. A number of customers were also charged for these PRS after they had already been confirmed as having unsubscribed.
A ComReg investigation found that SLA Digital had not complied with the PRS Code of Practice and that, as a result, it had also not complied with conditions attached to its licences.
