Contact our Consumer Care team

Our Consumer Care team is available to assist you with your query and complaint from 8am to 8pm Monday to Friday and 9am to 1pm on Saturday (excluding public holidays).

Live Web Chat

Chat with a member of our Consumer Team about your query.

By using Web Chat you agree to have your personal information processed for chat support.
GDPR information: Our Privacy Notice explains what personal information we collect and use about individuals, what we do with it and why.

WEB CHAT

Complaint Form

ONLINE COMPLAINT FORM

Fields marked with * are required

Case Type *

Category *

First Name *

Last Name *

Phone Number

Mobile Phone

Would you like us to update you about your query via SMS?

Choose SMS: Yes No

Address 1

Address 2

Address 3

Town

County *

Country *

Eircode

Overview of Query or Complaint *

Further Details *

Telephone

01 8049668 for consumer queries

01 8049707 for business consumer queries

Email our Consumer Care team

consumerline@comreg.ie for consumer queries

businessconsumers@comreg.ie for business consumer queries

Text

Send a text with the word COMREG to 51500 (standard SMS rates apply) and we will call you back.

Send a text with the word ASKCOMREG to 51500 (standard SMS rates apply), with a brief outline of the issue you need help with, and we will text you back.

IMPORTANT – Please use the keyword ASKCOMREG in all follow up text messages about your issue, including replies!

How to act on behalf of another person (Third Party Authorisation)

If you wish to be authorised to act on behalf of another person, contact us through our online form to be authorised as a third party.

If you wish to authorise another person to act on your behalf, contact us through our online form to assign another person as an authorised third party.

To read about how ComReg processes your personal information, please see our Privacy Notice.

Irish Sign Language

Irish Sign Language facility is available on request.

Access Officer

Email access@comreg.ie

By Post Access Officer, Commission for Communications Regulation, One Dockland Central, Guild Street, Dublin, D01 E4X0

Telephone 018049639

For more information on Access Officers, click here.

Consumer Complaints Guide

See our guide on consumer complaints about mobile phone, home phone and broadband services.

Please note, if your query becomes a complaint, in order to escalate the complaint with the service provider, ComReg will share the relevant complaint related personal details with that service provider.

GDPR information: we have updated our Privacy Notice, which explains what personal information we collect and use about individuals, what we do with it and why.