If you are entering into a contract for phone or broadband services, it’s important to consider some key aspects. We have information and advice to help you and have outlined some important things to consider;
- Before you enter a contract;
It’s important that you shop around to get the best value offer for the service you’re looking for. A service provider should provide you with a Contract Summary before concluding a contract with you. - While you’re in a contract;
When you sign up to a contract and you change your mind, you may have a right to cancel it during a “cooling-off” period. The rules around the cooling-off period are different depending on how you signed up to the contract. You should check your contract terms for more information. - When your contract comes to an end;
In the lead up to your contract minimum term expiry date, the service provider must send you a contract notice to let you know that your contract is coming to an end and tell you how you can cancel the contract. You should also receive ‘best-tariff advice’ from your provider relating to your service. This should address the best tariff, price plan or bundle that suits your needs.
For more detailed information visit our Contracts page.
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