We have published a Best Practice Guide for Businesses to help protect their customers from scam calls and messages.
The guide contains tips for businesses to help their customers identify genuine messages from them.
Some tips we are giving businesses, to help them protect you from scams:
Unfortunately, scam calls and texts can be difficult to identify. If a call or text message claims to be from a company you do business with, it is best not to engage with the caller or message until you verify that the contact is legitimate. Instead, end the call, look up their official contact details and contact them back to verify if the call is legitimate.